Cognitive Implications of InformationSpaces: Human Issues in the Design and Use of Electronic Library Interfaces

Chen, Sherry; Coughlan, Jane; Love, Steve; Macredie, Robert D.; Wilson, Frankie

doi:10.1007/978-1-84628-903-3_20

Cited by 2 publications

(2 citation statements)

References 29 publications

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“…These results are in line with previous usability studies by Nyame et al (2019), Kous et al (2018) and Perrin et al (2014) and indicate typical problems in libraries websites. Chen et al (2008) reports that providing information related services for contemporary audiences is challenging as users of electronic information spaces have a diverse background and in case of NLL it is possible that there are still unused potential to reach significant audiences. The survey results and interviews identify that educational institutions are one of potentially increasing target groups.…”

Section: Application Of Service Design Principles In Librariesmentioning

confidence: 99%

“…According to Radford & Connaway (2015) many information users tend to experience a sense of information inadequacy and anxiety in this "overloaded" information environment. Providing information related services for contemporary society is specifically challenging as users of electronic information spaces have a diverse background, in terms of knowledge, skills, and preferences (Chen, Coughlan, Love, Macredie, Wilson, 2008).…”

Section: Introductionmentioning

confidence: 99%

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Why Service Design Matters: The Case of National Library of Latvia

Veliverronena

Grīnfelde

Java

2021

SIE

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In the digital age when many organizations initiate and experience transformations as a reaction to wider societal changes, there is discussion about functionality, usability and availability of library services. Studies report a decreasing number of library visitors as result of the pervasive presence of the Internet as a faster source for getting resources, public`s lack of knowledge about the library services, etc. To maintain relevance for the public, more libraries apply principles of service design to provide an effective customer experience. For national libraries websites are of high importance as gateways to library resources and media to communicate institutions` objectives. The aim of this article is to analyse how the principles of service design are reflected in the online services offered by the National Library of Latvia. The research methods rely both on secondary data on audience needs and involve application of the service design principles to the website of National Library of Latvia. Results highlight the majority of analysed libraries apply the basic principles of service design and the focus is to provide the user friendly experience in libraries` databases and repositories. The website of the library provides limited user friendly experience in library`s and only partially follows the principles of service design.

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Section: Application Of Service Design Principles In Librariesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Why Service Design Matters: The Case of National Library of Latvia

Veliverronena

Grīnfelde

Java

2021

SIE

View full text Add to dashboard Cite

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3D Visualisation for Online Retail

Wodehouse

Abba²

2016

International Journal of Market Research

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This work investigates the effect of 3D product visualisation on online shopping behaviour. A virtual shopping interface with product categories projected in both 2D and 3D was developed and deployed. The main purpose of this system was to determine the suitability of a 3D virtual catalogue as a shopping outlet for consumers and the potential impact on consumer shopping behaviour. The virtual catalogue was implemented as a web-based interface, with products displayed with the intent of determining whether the level of presence experienced affected consumer motivations to shop. Participants completed an immersive tendency questionnaire to ascertain their alertness and levels of immersion before viewing the interface, and afterwards completed a presence questionnaire related to the viewing experience. The results showed significant correlations between individual immersive tendencies and presence experienced. In addition, items in the presence questionnaire were aligned with ease of use, interactivity and realism. This leads to a number of recommendations for the design of future virtual shopping environments and considerations for the assessment of online consumer behaviour.

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Cognitive Implications of InformationSpaces: Human Issues in the Design and Use of Electronic Library Interfaces

Cited by 2 publications

References 29 publications

Why Service Design Matters: The Case of National Library of Latvia

Why Service Design Matters: The Case of National Library of Latvia

3D Visualisation for Online Retail

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