Collaboration of digital payment usage decision in COVID-19 pandemic situation: Evidence from Indonesia

Abstract

This study aims to provide an attempt by raising a framework for assessing the digital technology perspective in the application of Financial Technology by consumers, especially in the era of the Covid19 pandemic in 2020 in Indonesia. Digital technology in Fintech in collaboration with online transportation is utilized by quite a few big firms in Indonesia to meet the needs of consumers during strict, large-scale restrictions but not lockdown. This paper mainly acknowledged the problem related to digitizing solid digital technology which prioritizes technology 4.0. Digital technology applications, especially among the millennial generation regarding the accessibility, pace and value of financial services are increasingly in demand. This research spent 5.5 months with millennial respondents who are accustomed to using everyday technology applications in Jakarta, Depok and Tangerang and surrounding areas. The method of analyzing data in a quantitative way to find findings is complemented by discussion. The findings prove that; All variables have positive strong effect on driving the choice of digital FinTech technology in ordering food and others to survive during the pandemic of COVID-19. The existence of digital-based technology applications related to the internet, big data, smart mobile phones, safe and comfortable technology power has motivated consumers to use them. In conclusion, there are several new business opportunities open to newcomers in the digital financial sector and other accessories using information systems and information ecosystems.

Fintech in the time of COVID-19: Conceptual Overview

“…The influence of Fintech in the COVID-19 pandemic on transportation occurs in Indonesia. This study by Purba et al (2021), where digital technology collaborates with online transportation used by several large companies in Indonesia to meet consumer needs during the PSBB (Large-Scale Social Restrictions), is strict. However, according to a survey of respondents obsessed with the use of everyday technology, within 5.5 months, millennials will be in terms of accessibility, speed, and the value of increasingly demanding financial services.…”

“…Digital payments are different functions offered by a smart phone to finalize payments, such as virtual banks, e-wallets, and peer to peer transfer in real time. The digital payment model has been expected as one of the new business models for implementing payment solutions for custom Purba et al (2021).…”

“…The financial technology that is used as a benchmark is M-Banking. Purba et al (2021) argue that COVID-19 affects financial technology with several other variables that play an essential role in using financial technology, such as trust, self-efficiency, security, and ease of use. The presence of Fintech shows that it is very supportive of consumer resilience, especially during the COVID-19 pandemic.…”

Role of E-Payment Market for Improving the Accountability of Indian Business Sector During Covid 19

“…There are many benefits of using the e-payment market for enhancing the accountability of the Indian business sector. Purba et al (2021) opined that during the pandemic of COVID-19 the Indian business sector has benefited by the use of the e-payment system. Cashless initiatives in the Indian business sector such as Paytm, QR code, Google Pay and others mode of e-payment transaction have benefited in various ways and also has reduced the spread of the virus.…”

The Role of E–Supply Chain Management, E–Service Quality and E–Customer Relationship Management on Customer Satisfaction of Defense Industries

“…In this case, E-CRM is where a marketplace application provides information and serves consumers or customers according to the characteristics and consumer interests of the marketplace application. According to Purwanto et al (2020); Purba et al. (2021); Pramono et al (2021) the results obtained are using the Customer Satisfaction Index method that the defense industries application provides satisfaction to its customers.…”