Purpose -Many manufacturing firms source components and subsystems from suppliers. Consequently, the suppliers' product and manufacturing knowledge is a central concern at the interface between R&D and manufacturing. This paper specifically investigates how supplier knowledge is integrated and what role trust plays in knowledge integration with suppliers at the R&D -manufacturing interface. Design/methodology/approach -The study is based on qualitative case studies of two different collaborations with suppliers at one firm. Findings -Two distinct processes are identified. First, capturing represents knowledge integration through decoupling, for which a basic level of trust specifically with regard to the competence of the supplier is necessary. Capturing can take place through interactions that are limited in time and scope. Second, joint learning represents a coupled knowledge integration process and takes place during a more extended period of time preceding and following the R&D-manufacturing interface and builds on relational-based trust. Practical implications -The interface between R&D and manufacturing needs to be extended to include a focus on suppliers' contributions in terms of product and manufacturing knowledge. The choice for suitable knowledge integration processes needs to be guided by concerns about the level of trust and the character of the supplier contributions. Originality/value -The paper adds new insights to previous literature by distinguishing between different types of knowledge integration processes and levels of trust. It bridges the gap between innovation and operations management, and clearly shows that the interface between R&D and manufacturing crosses organizational borders.Key words Knowledge integration; Buyer-Supplier collaboration; Trust; Product development; R&D-manufacturing interface 2
IntroductionSuppliers are increasingly contributing to their buyer's product development processes and acting as production partners (e.g., Appleyard, 2003, Beecham and Cordey-Hayes, 1998, Lau et al., 2010. In a recent report on global manufacturing by KPMG (KPMG, 2012), it is emphasized that tighter collaboration with suppliers is an important trend in the manufacturing industry, not only for manufacturing and logistics, but also specifically with regard to R&D activities. Consequently, the interface between R&D and manufacturing does not only involve internal functions, but includes external supplier relationships. These supplier relationships represent an important source of knowledge that has to cross the R&D -manufacturing interface in order to be integrated. Trust appears to be an important antecedent in these relationships as it increases the likelihood that information is being shared between the organizations (e.g. Ha et al., 2009;Fawcett et al., 2012, Lincoln et al., 1998Squire et al., 2009, Walter, 2003. Consequently, while there is a fair amount of literature on work integration at the R&D-manufacturing interface, the knowledge relationships and knowledge integration proc...