Collaborative service system design for music content creation

Tung, Wei‐Feng; Yuan, Soe‐Tsyr; Wu, Yen-Cheng; Hung, Patrick C. K.

doi:10.1007/s10796-012-9346-0

Cited by 8 publications

(3 citation statements)

References 28 publications

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“…Having selected the databases for this literature search, it is then necessary to determine the appropriate keywords to use to extract the most relevant papers. This study uses various keywords that can plausibly reflect co-creation concept in the music business, which are co-creation (Prahalad and Ramaswamy, 2004), cocreation (Stokburger-Sauer et al, 2016), co-production (Minkiewicz et al, 2016), coproduction (Bovaird, 2007), co-creative (Yamamoto and Miyake, 2003), collaborative creation (Tung et al, 2014), prosumption (Ritzer and Jurgenson, 2010;Nakajima, 2012), prosumer (Bajde et al, 2015), network (Castro et al, 2016), multi-actor (Saragih et al, 2018) and music.…”

Section: Review Processmentioning

confidence: 99%

Co-creation experiences in the music business: a systematic literature review

Saragih¹

2019

JMD

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Purpose Various literature have contextualised value co-creation concept in the music business and how that notion puts into practice in benefitting the actors in this particular business. The purpose of this paper is to review the extant literature to comprehend regarding the applicability of co-creation in music business which can be used to map and evaluate strategies used to stimulate and exercise co-creation experiences; focus from such co-creational activities; stages during which co-creation occurred; channels in which the music as cultural product is delivered; and the co-creative platform used that can be useful for practitioners as well as scholars in the music business. Design/methodology/approach Of the available academic databases that exist on the online platform, this study takes into account six scholarly databases, i.e., Emerald, EBSCO, ISI Web of Sciences, ProQuest, ScienceDirect and Scopus. Findings Having filtered through the initial 113 papers that fulfil the predetermined criteria, this study discovers 33 empirical journal and proceeding papers that have discussed the co-creation concept in the music context from 2011 to 2017. Practical implications The review practically implies that practitioners as well as scholars in the music or marketing field can first begin with planning and understanding the right strategy, focus, stage, channels and platforms before executing co-creational activities in the music business. This paper also speaks to the broader literature, particularly in the creative industries, that value co-creation can serve to be used to obtain monetary, experience or social value in the market using virtual and physical co-creative platforms. Other sectors in the creative industries can also infer that co-creation can be promoted and exercised through various orchestration strategies in several stages of the value chain. Originality/value This paper is the first to integrate five practical criteria as to how co-creation is applied and contextualised in the music business. It also contributes to the academic literature by presenting an exhaustive selective review of the value co-creation concept and its applicability to the music business.

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Section: Review Processmentioning

confidence: 99%

Co-creation experiences in the music business: a systematic literature review

Saragih¹

2019

JMD

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“…Collaboration enhanced by technology also plays a crucial role in value co-creation. It enhances service productivity between service providers and customers when an automated service process methodology is introduced to collaborative service systems (Tung et al , 2014). Greater benefits of collaborative systems in supply chain collaborative systems have also been reported (Hadaya and Cassivi, 2012).…”

Section: Literature Reviewmentioning

confidence: 99%

Impact of value co-creation on logistics customers’ loyalty

Thiruvattal

2017

JGOSS

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Purpose This paper aims to examine the influence of value co-creation by external and internal stakeholders of logistics service organizations on both customer loyalty as well as superior service solutions. The mediating role of superior service solutions between the value co-creation strategies of organizations and customer loyalty is also investigated in a marketing channel environment. Design/methodology/approach Survey data of small and medium enterprises’ executives (n = 330) are analysed using exploratory factor analysis and structural equation modelling to investigate the impact of six hypothesized relationships through value co-creation. Findings This study indicates that coordinated efforts to create value by external and internal stakeholders to achieve superior service solutions have a strong impact on creating loyalty among customers. Research limitations/implications The effectiveness of this research has been validated in a number of ways including interviewing four of the stakeholders of a case organization that implemented the model. This study offers understanding of the roles of value co-creation, to a key to organizational success in marketing channels. Originality/value This paper elucidates the impact of value co-creation on the business performance of logistics service organizations. With empirical evidence, the paper contributes to fill the knowledge gaps on how the process of value co-creation by different stakeholders influences customer loyalty in a service context. The mediating role of superior service solution between value co-creation by different stakeholders and business customer loyalty is also examined, adding to its significance.

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“…Literature in the theories and practices of service systems design and implementation (Demirkan et al, 2011a;Demirkan et al, 2011b) is burgeoning as exemplified by recent works on various design frameworks or methods for service systems and networks (Agarwal and Selon, 2011;Patricio et al, 2011;Tan et al, 2011;Tung et al, 2014;Zadeh et al, 2014), and servicethinking framework (Hastings and Saperstein, 2013). Service design thinking as part of service innovation (Alam, 2006;Edvardsson et al, 2007;Edvardsson and Olsson, 1996) takes a crossdisciplinary holistic architectural perspective encompassing strategy, marketing, operations and information technology (den Hertog et al, 2010;Ostrom et al, 2010;Patricio et al, 2011;Voss and Hsuan, 2011;Scheider & Spieth, 2013).…”

Section: Framing the Research Question From The Literaturementioning

confidence: 99%

iSIM: An integrated design method for commercializing service innovation

Chew

2015

Inf Syst Front

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Service innovation is focused on customer value creation. At its core, customer centric service innovation is technology-enabled, human-centered, and process-oriented. To profit from such innovation, firms need an integrated crossdisciplinary, holistic method to design and commercialize service innovation. From diverse but interrelated strands of theories from service science, strategic management, organization science and information systems literatures, this article develops a new integrated design method, known as iSIM (integrated Service Innovation Method), for simultaneous service innovation and business model design for sustained customer value co-creation with the firm. Following design science research method, the article theoretically defines and integrates iSIM"s seven constitutive design process-elements: service strategy, customer type / value proposition, service concept, service system, customer experience, service architecture and monetization into a coherent and end-to-end aligned integrated design method. It explains how iSIM would be holistically and iteratively practiced by practitioners, and conceptually exemplifies its utility via telco and Amazon case studies using secondary data. Perspectives on iSIM from selected practitioners are discussed which confirm iSIM"s potential utility for their business. Managerial implications of implementing the iSIM and potential areas for further research are also discussed.

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Collaborative service system design for music content creation

Cited by 8 publications

References 28 publications

Co-creation experiences in the music business: a systematic literature review

Co-creation experiences in the music business: a systematic literature review

Impact of value co-creation on logistics customers’ loyalty

iSIM: An integrated design method for commercializing service innovation

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