Colleague Support and Role Clarity in Promoting the Work Engagement of Frontliners in Malaysian Hotels

Choo, Ling Suan

doi:10.1002/piq.21234

Cited by 11 publications

(6 citation statements)

References 61 publications

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“…Colleague support enhances employee engagement in the workplace (Xanthopoulou et al, 2008). Supporting this argument, empirical studies conducted by Choo (2017) and Sarti (2014) demonstrated that colleagues' support plays a significant role in boosting work engagement. Support from colleagues increases the psychological well-being of employees; therefore, it plays a crucial role in assisting personnel to carry out all the tasks in effective ways.…”

Section: Colleague Support and Supervisor Supportmentioning

confidence: 92%

“…Similar Influence of support on work engagement findings were reported by Ling and Masurdin (2016), who confirm that supervisor support positively influences work engagement. However, colleague support did not demonstrate a significant relationship with EWE (Choo, 2017). Ling and Masurdin (2016) specify that work engagement of employees should be fostered by supportive supervision.…”

Section: Perceived Support From Colleagues and Supervisors And Work Engagementmentioning

confidence: 99%

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Influence of support on work engagement in nursing staff: the mediating role of possibilities for professional development

Contreras

Abid

Govers

et al. 2020

ARLA

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PurposeThe purpose of this study is to examine the effects of colleague and supervisor support on work engagement, examining the mediating role of possibilities for professional development in a healthcare setting.Design/methodology/approachA cross-sectional survey design was used. A sample of 253 Colombian nurses from a private hospital completed a series of questionnaires.FindingsAccording to the results, support from both colleagues and supervisors influences the work engagement of healthcare personnel. This research provides evidence about how to encourage work engagement in nursing staff through an adequate environment characterized by support and opportunities for career advancement.Research limitations/implicationsIn this study, a cross-sectional design was used; therefore, the generalization is limited, and it is not possible to infer causality.Originality/valueProviding certain conditions can promote not only work engagement with its desirable effects, but it may also mitigate the burden of a complex environment such as healthcare.

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Section: Colleague Support and Supervisor Supportmentioning

confidence: 92%

Section: Perceived Support From Colleagues and Supervisors And Work Engagementmentioning

confidence: 99%

Influence of support on work engagement in nursing staff: the mediating role of possibilities for professional development

Contreras

Abid

Govers

et al. 2020

ARLA

View full text Add to dashboard Cite

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“…The studies that have been implemented are more focused on the workers in hotels and hospitals. This can be proven through studies conducted by Suan and Nasurdin (2016); Choo (2017); and Nasurdin, Tan and Khan (2018). Due to the gap in the literature, this study aims to identify the level and the effect of workload, supervisor support and co-workers support on work engagement among boarding school teachers in Selangor.…”

Section: Introductionmentioning

confidence: 89%

The Effect of Workload, Supervisor Support and Co-Workers Support on Work Engagement among Teachers

Kaiyom¹,

Rahman²,

Mustaffa³

2021

IJARBSS

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This study was aimed to identify the level and the effect of workload, supervisor support and co-workers support on work engagement among boarding school teachers in Selangor. Quantitative approaches with non-experimental design were used for this study. A number of 274 teachers from boarding schools in Selangor were chosen using random sampling methods as studied samples. Research instrument involve questionnaires that was adapted and modified according to the needs and suitability of this study. Data obtained were analyzed using Statistical Package for the Social Sciences (SPSS) version 23 and descriptive statistical analysis was conducted to explain the level of workload, supervisor support, coworkers support and work engagement. Inferential statistical analysis is also implemented and involves multiple regression analysis that describes the impact of workload, supervisor support and co-workers support on work engagement. The result showed that the level of workload was moderate, while the level of supervisor support, co-workers support and work engagement were high. The findings of the study also revealed that there were a significant effect between workload (β = .149, p < .05), supervisor support (β = .184, p < .05), co-workers support (β = .461, p < .05) on teachers' work engagement. Implication from this study, school management can utilize the views of teachers on the aspects studied and make the information as a useful tool to further increase work engagement among teachers.

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“…Collaboration can not only enhance organizational performance but also prevent employee burnout and enhance employee engagement level (Schaufeli and Bakker, 2004). Employees in the hospitality industry are frequently confronted with emotional demands from guests and may even be subjected to abusive behavior (Choo, 2017). In these troubled times, warm support from coworkers can help frontline employees to overcome their frustrations (Harjanti, 2019).…”

Section: Related Literature and Hypotheses Developmentmentioning

confidence: 99%

Employee engagement, its antecedents and effects on business performance in hospitality industry: a multilevel analysis

Liu

Guo

et al. 2022

IJCHM

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Purpose Employee engagement serves as a critical strategy for tourism and hospitality organizations to support their employees and fight adversity. This study aims to investigate the antecedents and effects of employee engagement and examine innovative behavior as a linchpin mechanism for the relationship between organizational engagement culture and organizational performance. Design/methodology/approach This study analyzed the antecedents and effects of employee engagement through a hierarchical linear model that considers both organizational- and individual-level factors. The data was collected through a questionnaire survey from employees of 39 hotels in Guangzhou, China. Findings The results confirmed the significant positive effect of organizational empowerment, leadership and collaboration atmosphere on employment engagement. An individual’s perception of rewards and recognition, distributive justice and procedural justice significantly affected employee engagement. It was also confirmed that employee engagement ultimately improved performance outcomes at the individual and organizational levels. Additionally, the mediation effect of organizational innovation culture on the relationship between organizational employee engagement and organizational performance was confirmed. Practical implications Organizations can improve their performance by enhancing employee engagement, which in turn, can be encouraged by empowering leadership and organizational collaboration culture. Organizations can also improve their performance by providing rewards and recognition appreciated by employees and ensuring justice to them. Originality/value This research contributes to the literature on employee engagement in the hospitality industry by demonstrating how organizational performance can be improved through employee engagement using a multilevel model. The findings highlight that organizations with engaged employees are more likely to achieve an innovative culture, which in turn, leads to organizational success. This study also confirmed that empowerment, leadership and collaboration culture help improve organizational performance in the hospitality industry.

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Colleague Support and Role Clarity in Promoting the Work Engagement of Frontliners in Malaysian Hotels

Cited by 11 publications

References 61 publications

Influence of support on work engagement in nursing staff: the mediating role of possibilities for professional development

Influence of support on work engagement in nursing staff: the mediating role of possibilities for professional development

The Effect of Workload, Supervisor Support and Co-Workers Support on Work Engagement among Teachers

Employee engagement, its antecedents and effects on business performance in hospitality industry: a multilevel analysis

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