Collecting and Organizing the Influencing Factors of Team Communications to Handle Nuclear Power Plant Emergencies

Abstract

A nuclear power plant (NPP), as a complex safety-critical system, requires qualified operators working in teams. Interactions between operators in the main control room (MCR) team are important to ensure safe operation. Since communication is the basis of the operators’ interactions, team communication is a significant factor affecting teamwork performance. Especially during NPP emergencies, poor team communication may lead to incorrect decisions and countermeasures, causing deterioration toward accidents. Moreover, in an emergency situation, emergency response teams are assembled. This multi-team and critical work condition further emphasizes the need for effective and accurate team communication. We collected the factors influencing team communication in NPP emergencies using a literature review combined with text mining. Our method for extracting the influencing factors consists of four steps; then, by applying topic modeling from text mining, we complemented the influencing factors. The resulting list of influencing factors of team communications for handling NPP emergencies is organized into five elements: individual, team, communication, NPP tasks, and external elements. Discussions on the team communication model, applicability, communication errors, and emergency response teams are also presented.