Combating the COVID-19 disruption: Gauging job loss grief and psychological well-being of hospitality employees

Koul, Surabhi; Nayar, Burna

doi:10.1080/15332845.2022.2015240

Cited by 6 publications

(6 citation statements)

References 61 publications

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“…Individuals in a poor state of psychological well-being feel more anxiety and depression, and vice versa. A recent study found a significant negative relationship between psychological well-being and depression, demanding psychological support interventions among hotel employees ( Koul and Nayar, 2021 ). However, research also suggests that positive health behaviors such as physical exercise yield psychological benefits and thus improve psychological well-being, which in turn reduces depression and anger ( Yu et al, 2021 ).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Studies also observe that psychosocial issues, which lead to higher levels of anxiety and depression, affect the psychological well-being of hotel employees (e.g. Koul and Nayar, 2021 ). The extant literature hitherto reveals a bi-directional relationship between psychological well-being and depression.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Fear of COVID-19 and hotel employees' outcomes. Hotel employees, during COVID-19, are known to have faced risks and psychological well-being issues (Koul and Nayar, 2021). The immediate threat together with the associated measures such as quarantine, lockdown, and isolation have adversely affected employees' psychological health, causing high rates of post-traumatic stress, depression, anxiety, and insomnia (Huang et al, 2020).…”

Section: Hypothesis Developmentmentioning

confidence: 99%

“…First, it extends the literature related to fear of COVID-19. Second, this research is also beneficial for identifying different factors such as psychological well-being ( Koul and Nayar, 2021 ), employee turnover ( Demirović Bajrami et al, 2021 ) during COVID-19 in the Egyptian hotel setting. Third, the research findings also add a piece of new knowledge to the hospitality literature by assessing the moderating role of WHSMPs, drawing on protection motivation theory ( Rogers and Prentice-Dunn, 1997 ) and attribution theory ( Kelley, 1967 ).…”

Section: Introductionmentioning

confidence: 99%

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Fear of COVID-19, hotel employee outcomes and workplace health and safety management practices: Evidence from Sharm El-Sheikh, Egypt

Selem

Ahmad

Belwal

et al. 2022

Tourism and Hospitality Research

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This paper investigates the effect of fear of COVID-19 on employee turnover intention and depression, hypothesizing the mediating effect of psychological well-being and the moderating effect of workplace health and safety management practices. Data was gathered from 687 employees of five-star hotels in Sharm El-Sheikh using a structured survey instrument with time-lag approach. A partial least-square-based path modeling (PLS-PM) was applied to analyze the dataset. The findings reveal the partial mediation of psychological well-being in the relationships of fear of COVID-19 with both turnover intention and depression. While workplace safety and management practices significantly moderate the relationship between fear of COVID-19 and both turnover intentions, depression also mediates the relationship. The findings add to the existing literature on the effects of COVID-19 through the dual lenses of protection motivation theory and attribution theory. We can employ these findings to overcome issues of employee well-being in the hotel setting.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Hypothesis Developmentmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Fear of COVID-19, hotel employee outcomes and workplace health and safety management practices: Evidence from Sharm El-Sheikh, Egypt

Selem

Ahmad

Belwal

et al. 2022

Tourism and Hospitality Research

View full text Add to dashboard Cite

show abstract

“…The COVID-19 pandemic has amplified this labor shortage issue by exposing the vulnerability and precarities of H&T jobs (Baum et al , 2020). Current and prospective H&T employees witnessed devastating consequences such as business shutdown, involuntary job loss, financial loss, increasing work stress and deteriorating mental health (Koul and Nayar, 2022). As the H&T industry recovers from the pandemic, the labor shortage is projected to be a continuing challenge, and new recruitment methods have been called for to win in the talent market (Kwok, 2022).…”

Section: Introductionmentioning

confidence: 99%

Attracting Gen Z workforce: the effects of organizational social media policy

Zhong

Zhang

Wei

et al. 2023

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Purpose Considering Gen Z’s unique formative experience with social media, this study aims to apply the cue utilization theory to investigate the effects of social media policy as an organizational cue in attracting this cohort to hospitality and tourism (H&T) companies. Design/methodology/approach A 2 (policy frame: promotion/prevention) × 2 (policy boundary: distinct/permeable) experiment was conducted with 243 Gen Z H&T job seekers. ANCOVA analyses were performed to analyze the effects of policy frame and boundary on perceived organization attractiveness and pursuit intention, respectively. Findings This study found that when a company policy promoted social media usage, Gen Z job seekers reported higher attractiveness and pursuit intention in the distinct boundary condition. However, when a company’s social media policy emphasized a prevention frame, Gen Z job seekers reported a similar level of perceived attractiveness and pursuit intention, regardless of the policy boundary conditions. Originality/value This study addressed the literature gaps of limited research on the Gen Z workforce and the effects of social media policy on talent attraction. Based on the cue utilization theory, this study identified the policy clause combinations that generated positive recruitment impacts among Gen Z members. The study provided unique theoretical and practical implications for H&T managers to use social media policy as a novel and cost-effective tool to attract Gen Z talents.

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Investigating the impact of resilience on job satisfaction and work engagement, and the moderating role of hotel employees’ work experience during the COVID-19 pandemic

Agmapisarn,

Khetjenkarn

2024

Journal of Human Resources in Hospitality & Tourism

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Combating the COVID-19 disruption: Gauging job loss grief and psychological well-being of hospitality employees

Cited by 6 publications

References 61 publications

Fear of COVID-19, hotel employee outcomes and workplace health and safety management practices: Evidence from Sharm El-Sheikh, Egypt

Fear of COVID-19, hotel employee outcomes and workplace health and safety management practices: Evidence from Sharm El-Sheikh, Egypt

Attracting Gen Z workforce: the effects of organizational social media policy

Investigating the impact of resilience on job satisfaction and work engagement, and the moderating role of hotel employees’ work experience during the COVID-19 pandemic

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