Combining Practical and Dialectical Commitments for Service Engagements

Telang, Pankaj R.; Kalia, Anup K.; Madden, John F.; Singh, Munindar P.

doi:10.1007/978-3-662-48616-0_1

Cited by 5 publications

(2 citation statements)

References 17 publications

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“…The act of monitoring has a maintenance-like ongoing nature. Extending the approach of, e.g., Kafalı and Torroni (2018) to understand monitoring and responding to failures is future work, as is handling disputes between agents as to the facts (Telang et al 2015) and their effects on coherence. Criado, Black, and Luck (2016) discuss a notion of coherence where they seek to identify consistent sets of norms.…”

Section: Related Workmentioning

confidence: 99%

Maintenance of Social Commitments in Multiagent Systems

Telang

Singh

Yorke-Smith

2021

AAAI

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We introduce and formalize a concept of a maintenance commitment, a kind of social commitment characterized by states whose truthhood an agent commits to maintain. This concept of maintenance commitments enables us to capture a richer variety of real-world scenarios than possible using achievement commitments with a temporal condition. By developing a rule-based operational semantics, we study the relationship between agents' achievement and maintenance goals, achievement commitments, and maintenance commitments. We motivate a notion of coherence which captures alignment between an agents' achievement and maintenance cognitive and social constructs, and prove that, under specified conditions, the goals and commitments of both rational agents individually and of a multiagent system are coherent.

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Section: Related Workmentioning

confidence: 99%

Maintenance of Social Commitments in Multiagent Systems

Telang

Singh

Yorke-Smith

2021

AAAI

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“…In contrast to a practical commitment, a dialectical commitment D(x, y, r, u) represents a claim made by x to y that if r holds, then u holds; it represents y's expectation of x that x's claim is true [42]. An authorization A(x, y, r, u) says that x is authorized by y to bring about u if r holds; it represents x's expectation of y that if r holds, then x will be able to perform u.…”

Section: Normative Social Expectationsmentioning

confidence: 99%

From Social Machines to Social Protocols

Chopra

Singh

2016

Proceedings of the 25th International Conference on World Wide Web

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The overarching vision of social machines is to facilitate social processes by having computers provide administrative support. We conceive of a social machine as a sociotechnical system (STS): a software-supported system in which autonomous principals such as humans and organizations interact to exchange information and services. Existing approaches for social machines emphasize the technical aspects and inadequately support the meanings of social processes, leaving them informally realized in human interactions. We posit that a fundamental rethinking is needed to incorporate accountability, essential for addressing the openness of the Web and the autonomy of its principals.We introduce Interaction-Oriented Software Engineering (IOSE) as a paradigm expressly suited to capturing the social basis of STSs. Motivated by promoting openness and autonomy, IOSE focuses not on implementation but on social protocols, specifying how social relationships, characterizing the accountability of the concerned parties, progress as they interact. Motivated by providing computational support, IOSE adopts the accountability representation to capture the meaning of a social machine's states and transitions.We demonstrate IOSE via examples drawn from healthcare. We reinterpret the classical software engineering (SE) principles for the STS setting and show how IOSE is better suited than traditional software engineering for supporting social processes. The contribution of this paper is a new paradigm for STSs, evaluated via conceptual analysis.

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