“…Gregory (as cited in Phillips 2001) mentions 3 phases of the internet that PR practitioners must take into account these are porosity, transparency and agency. Horton (2001) extended this list even further and maintained that communication on the web should have: 1. simplicity 2. timeliness 3. openness 4. definition 5. flexibility 6. individuality 7. meaning 8. measurability (Theaker, 2008, p.354).…”