Commitment and Trust as Drivers of Loyalty in Logistics Outsourcing Relationships: Cultural Differences Between the United States and Germany

Wallenburg, Carl Marcus; Cahill, David L.; Knemeyer, A. Michael; Goldsby, Thomas J.

doi:10.1111/j.2158-1592.2011.01008.x

Cited by 47 publications

(32 citation statements)

References 87 publications

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“…This means that studies that fail to control for potential interactions may draw inaccurate conclusions about the influence of specific cultural characteristics in terms of their strength or even their direction. Wallenburg et al (2011) support this argument, recommending the testing of interactions between culture and economic, infrastructural and regulatory factors. Table 4 shows that four articles analysed the impact of one or two cultural traits on OM execution, while three embraced a broader perspective.…”

Section: 21mentioning

confidence: 97%

National culture and operations management: a structured literature review

Boscari

Bortolotti

Netland

et al. 2018

International Journal of Production Research

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National culture has received a substantial amount of interest in the operations management literature. We present the first structured review of articles studying national culture in operations management. Our search returned 51 papers published in ten leading journals between 2000 and 2017. We sort and analyse the papers according to three focus areas of operations management (strategy, execution and improvement). We also analyse the papers according to whether they address the relevance of national culture, the impact of national culture or the actions managers can use to manage or mitigate the effects of national culture. We find that national culture appears as a relevant variable in all focus areas of operations management research but that the direction and strength of its impact remain undetermined. Only a handful of papers address how managers can actively deal with challenges related to national culture. We propose a research agenda and a guiding framework for future research.

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Section: 21mentioning

confidence: 97%

National culture and operations management: a structured literature review

Boscari

Bortolotti

Netland

et al. 2018

International Journal of Production Research

View full text Add to dashboard Cite

show abstract

“…A few studies have explored behavioral logistics management topics including the role of trust, loyalty, and justice in logistics outsourcing (Wallenburg, Cahill, Michael Knemeyer, & Goldsby, ; Hofer, Knemeyer, & Murphy, ), fast decision making in humanitarian logistics operations (Gralla, Goentzel, & Fine, ) and behavioral studies related to congestible networks and traffic routes (Mak, Gisches, & Rapoport, ). Social exchange theory has formed the main theoretical framework in these studies.…”

Section: Literature Classification Based On Operations Contextsmentioning

confidence: 99%

Behavioral Operations and Supply Chain Management–A Review and Literature Mapping

et al. 2019

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Behavioral operations research has proliferated greatly over the decade since its first formal review in 2006. The growth of the field warrants an objective mapping of contributions to the literature and the identification of trends. We conduct a systematic review of the literature of behavioral operations and supply chain management (BOSCM) across eight key operations and supply chain management journals, with publication dates through the end of June 2018. Collected articles are categorized into 12 operations contexts as well as emerging topic considerations. Key research trends, theoretical foundations, and methodological choices are discussed in each context. The results show that supply chain management, inventory management, and procurement/auctions have been the most popular operations contexts for BOSCM researchers. The results of our co‐citation analysis shows that the fundamental research areas that have informed and shaped the field include supply chain risk management, marketing, cognitive psychology, and social psychology. Based on these findings and a survey of the most prolific authors in the field, we discuss possible avenues for future research.

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“…In traditional buyer-supplier relationships, trust has been consistently conceptualized as an important and foundational aspect of effective relationship performance (Dwyer, Schurr, & Oh, 1987;Pulles, Veldman, Schiele, & Sierksma, 2014;Wagner, Coley, & Lindemann, 2011;Wallenburg, Cahill, Michael Knemeyer, & Goldsby, 2011). Although trust refers to an expectation that another party will perform a particular action, trustworthiness refers to perceived characteristics of the trustee that drive trust, and reflects the trustee's perceived ability, benevolence, and integrity (Mayer et al, 1995).…”

Section: Trustworthiness In the Financial Scmentioning

confidence: 99%

Trustworthiness Change and Relationship Continuity after Contract Breach in Financial Supply Chains

Esper

Ford

et al. 2018

J Supply Chain Manag

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The management of financial flows in the supply chain is an integral part of effective supply chain management and is an emerging research area. A breach in the relationships between firms and financial providers may not only affect the financial health of the focal firms, but also disrupt the financial stability of their supply chains. Building on life‐cycle theory, this research examines the critical role of trustworthiness in the financial supply chain relationships in the event of a contract breach. Although literature has established that trustworthiness is vital to interfirm supply chain relationships, we further propose that changes in trustworthiness are particularly relevant when interfirm relationships are impacted by negative shocks such as contract breaches. Trustworthiness change (TC), therefore, is likely to serve as a key determinant in the nonbreaching party's decision to continue on in a relationship. Using archival data from multiple data sources, we find evidence that TC significantly influences the likelihood of relationship continuity in the aftermath of contract breaches, and that the effect is not linear. In addition, the effect is stronger for breaches that occur earlier in the duration an interfirm relationship, and when the breaches are less severe. These findings offer several important implications for both financial supply chain relationship theory and practice, which are discussed in the paper.

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Commitment and Trust as Drivers of Loyalty in Logistics Outsourcing Relationships: Cultural Differences Between the United States and Germany

Cited by 47 publications

References 87 publications

National culture and operations management: a structured literature review

National culture and operations management: a structured literature review

Behavioral Operations and Supply Chain Management–A Review and Literature Mapping

Trustworthiness Change and Relationship Continuity after Contract Breach in Financial Supply Chains

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