“…The case study settings include retail (Sonenshein ), communications, construction, financial, energy, publishing, hospitality (Lomax and Mador ), industrial products and services (Vallaster and Lindgreen ), alcoholic beverages (Hankinson and Hankinson ), toys (Schultz and Hatch ), automotive (Ewing et al . ), sports teams (Bradbury and Catley ), air transport (Herstein et al . ), consulting (Kaikati ), places (Souther ) and not‐for‐profit (NFP) organizations (Scammell ).…”