Communicating Organizational Trust: An Exploration of the Link Between Discourse and Action

Kodish, Slavica

doi:10.1177/2329488414525464

Cited by 15 publications

(17 citation statements)

References 67 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This communication includes talking to and engaging with employees. Kodish (2017) explained that organizational trust is a product of communication. Communication must take the form of not only spoken words, but also corresponding actions.…”

Section: Discussionmentioning

confidence: 99%

Security policy and data protection awareness of mobile devices in relation to employees’ trusting beliefs

Koohang

Floyd

Rigole

et al. 2018

OJAKM

View full text Add to dashboard Cite

This paper builds a research model to examine the impact of security policy awareness and data protection awareness of mobile devices on employees’ trust belief. A survey instrument was administered to a sample in various organizations in the United States (US). Collected data were analyzed using Partial Least Squares - Structural Equation Modeling (PLS-SEM). Results using 222 participants showed that the security policy awareness of mobile devices positively and significantly contributes to employees’ trusting beliefs. Likewise, the data protection awareness of mobile devices positively and significantly contributes to employees’ trusting beliefs. The findings are discussed.

show abstract

Section: Discussionmentioning

confidence: 99%

Security policy and data protection awareness of mobile devices in relation to employees’ trusting beliefs

Koohang

Floyd

Rigole

et al. 2018

OJAKM

View full text Add to dashboard Cite

show abstract

“…CEO-speak is also an important means of enabling trust, especially when (as with Wells Fargo) trust is seriously impaired (Bachmann, Gillespie, & Priem, 2015;Kodish, 2017). Although repairing trust requires more than 'mere words,' nonetheless, the words of a corporate leader are crucial, particularly in a high-profile rhetorical setting.…”

Section: Importance Of Ceo-speak and Ethical Leadershipmentioning

confidence: 99%

Evaluating assertions by a Wells Fargo CEO of a ‘return to ethical conduct’

Amernic

Craig

2022

Leadership

View full text Add to dashboard Cite

We explore the language used by the CEO of Wells Fargo, Timothy Sloan, to sustain claims that Wells Fargo and its staff would behave in an ethically appropriate way in the future. We focus on Sloan’s opening written statement to the Committee on Banking, Housing and Urban Affairs of the United States Senate on 3 October 2017. This statement was intended to salvage Wells Fargo’s reputation after it had been savaged by widespread allegations of unethical conduct. Sloan sought to display ethical leadership by drawing the senators’ and other stakeholders’ attention to an (alleged) epiphany in the managerial mindset of the company. This paper contributes by proposing three desirable hallmarks by which to analyze claims of ethical leadership: balanced framing, principled use of ideology and metaphor, and justified rhetoric. These hallmarks are then explored to assess the ethical leadership discourse in Sloan’s statement. The paper demonstrates that analysis of the micro discourse of a CEO can reveal lack of a sound appreciation of the human complexity of a large organization, superficial assumptions of leadership and followership, and cloud the location of agency for ethical lapses. We conclude that the written statement submitted to the senate committee by CEO Sloan was unconvincing in enlisting belief that Wells Fargo would ‘return to ethical conduct’.

show abstract

“…These definitions are indicative of management and marketing studies that treat trust as a behavioural intention and that is ultimately why trust is a concept of interest within these fields. Despite the different disciplinary lens, management and marketing definitions of trust are also featured heavily throughout the communication and public relations literature (Lorenzo-Dus and Cristofaro, 2018;Fuoli et al, 2017;Kodish, 2017;van der Merwe and Puth, 2014;Farrelly et al, 2003;Togna, 2003).…”

Section: Literature Reviewmentioning

confidence: 99%

“…As communication professionals and scholars identify trust as a key measure of relationship quality (Hon and Grunig, 1999) and accordingly use these measures to design strategies to rebuild and repair relationships, understanding the full complexity of trust and distrust, as distinct constructs, is necessary for effective strategic communication programmes. Despite this divergence between disciplines, the Mayer et al (1995) model is still frequently cited within communication studies when defining and conceptualising the concept of trust (Lorenzo-Dus and Cristofaro, 2018;Fuoli et al, 2017;Kodish, 2017;van der Merwe and Puth, 2014;Poppo and Schepker, 2010;Qian and Daniels, 2008), and scales used to measure organisational trust are often also based on this same model. In the current study, organisational trust and distrust are viewed as indicators of relationship quality and as such this research seeks to explore Lewicki et al 's (1998) position that distrust is a separate and distinct construct to trust further.…”

Section: Literature Reviewmentioning

confidence: 99%

Distrust in corporate communications: does it matter?

Tyquin

Mehta

Bradley

2020

CCIJ

View full text Add to dashboard Cite

PurposeThis study provides much needed empirical data to conceptualise organisational distrust in communications' scholarship. A limited understanding of distrust has implications for corporate communication scholars and practitioners as, ultimately, efforts to rebuild trust and reduce distrust in organisations and corporations may be hindered if we do not truly understand the complexity and nature of the concepts we are trying to repair.Design/methodology/approachA repeated single-criterion card-sort method was utilised in this study to allow the sample of 40 respondents to identify the terms they associate with organisational trust and distrust.FindingsFrom the current study's findings, it is proposed that there is support for organisational distrust to be considered and studied as a separate and distinct concept to organisational trust within the corporate communications and public relations literature. The current study's findings do not neatly reflect all the items included in existing scales for organisational distrust, and accordingly this suggests that further research into distrust as a concept is warranted.Originality/valueThis study contributes to the literature by presenting a proposed conceptualisation of organisational distrust and providing further evidence for organisational distrust and organisational trust to be studied as related but separate concepts. Developing a more comprehensive conceptualisation of organisational trust and distrust is important for both communication scholars and practitioners as it allows for a more accurate understanding of relationship quality between stakeholders and organisations.

show abstract

Communicating Organizational Trust: An Exploration of the Link Between Discourse and Action

Cited by 15 publications

References 67 publications

Security policy and data protection awareness of mobile devices in relation to employees’ trusting beliefs

Security policy and data protection awareness of mobile devices in relation to employees’ trusting beliefs

Evaluating assertions by a Wells Fargo CEO of a ‘return to ethical conduct’

Distrust in corporate communications: does it matter?

Contact Info

Product

Resources

About