Communicating Trust in E-Commerce Interactions

Chadwick, Scott

doi:10.1177/0893318901144009

Cited by 45 publications

(34 citation statements)

References 10 publications

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“…Moor (1997) and Tavani (2000) suggest that privacy is best understood by the control or restrictions one has over information about oneself. Many websites, including e-commerce, offer users some control over information by giving them an option to opt out (Chadwick, 2001), thereby controlling the actions of the online vendor (Malhotra et al, 2004;Sheehan and Hoy, 2000). Control over information also relates to the principle of guardianship in the RAT.…”

Section: Hypotheses Developmentmentioning

confidence: 98%

Individual information security, user behaviour and cyber victimisation: An empirical study of social networking users

Saridakis

Benson

Ezingeard

et al. 2016

Technological Forecasting and Social Change

102

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While extant literature on privacy in social networks is plentiful, issues pertaining to information security remain largely unexplored. This paper empirically examines the relationship between online victimisation and users' activity and perceptions of personal information security on social networking services (SNS). Based on a survey of active users, we explore how behavioural patterns on social networks, personal characteristics and technical efficacy of users impact the risk of facing online victimisation. Our results suggest that users with high-risk propensity are more likely to become victims of cybercrime, whereas those with high perceptions of their ability to control information shared on SNS are less likely to become victims. The study shows that there is a negative and statistically significant association between multipurpose dominant SNS (e.g. Facebook, Google+) usage and victimisation. However, activity on the SNS for knowledge exchange (e.g. LinkedIn, Blogger) has a positive and statistically significant association with online victimisation. Our results have implications for practice as they inform the social media industry that protection of individual information security on SNS cannot be left entirely to the user. The importance of user awareness in the context of social technologies plays an important role in preventing victimisation, and social networking services should provide adequate controls to protect personal information.

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Section: Hypotheses Developmentmentioning

confidence: 98%

Individual information security, user behaviour and cyber victimisation: An empirical study of social networking users

Saridakis

Benson

Ezingeard

et al. 2016

Technological Forecasting and Social Change

102

View full text Add to dashboard Cite

show abstract

“…A survey reported by GAO (2001), Americans believe that e-government has the potential to improve the way government operates, but they have concerns about sharing personal information with the government over the internet, fearing that the data will be misused and their privacy diminished. Privacy and security are reoccurring issues in e-commerce and e-government research (Bélanger and Hiller, 2005;Chadwick, 2001;Miyazaki & Fernandez, 2001;GAO, 2001;Hoffman, Novak, & Peralta, 1999). Authentication in an e-government context is typically an act of establishing or confirming someone or something as authentic, concerning any process through which one proves and verifies certain related information.…”

Section: Trust Dimensions and Antecedents Of Trustmentioning

confidence: 99%

Factors influencing intention to use e-government services among citizens in Malaysia

Lean

Zailani

Ramayah

et al. 2009

International Journal of Information Management

359

184

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“…Trust is particularly important for e-commerce ventures since, first, customers are usually not able to personally inspect the quality of goods and services or the venture's professionalism (McKnight and Chervany 2001;Torkzadeh and Dhillon 1999) and, secondly, Internet purchases are typically viewed as being more risky (Lee and Turban 2001) since the exchange of goods and money are not simultaneous (Grabner-Kraeuter 2002;Warrington, Abgrab, and Caldwell 2000;Yoon 2002). The lack of faceto-face interaction between salesperson and customer further inhibits the development of trust in online markets (Chadwick 2001;Papadopoulou, Andreou, Kanellis, and Markatos 2001;Yoon 2002). This lack of trust is particularly important for entrepreneurial ventures online as they strive to overcome the liability of newness (Stinchcombe 1965), lacking, among other things, a name that is readily recognized in the marketplace (Murphy and Smart 2000).…”

Section: T Rust Has Become a Major Issue Among Online Shoppers This mentioning

confidence: 99%

Propensity to trust, purchase experience, and trusting beliefs of unfamiliar e-commerce ventures

Murphy

2003

New England Journal of Entrepreneurship

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Trust has become a major issue among online shoppers. This underresearched subject will predictably determine the success or failure of e-commerce vendors. The lack of face-to-face interaction, the inability to inspect goods and services prior to purchase, and the asynchronous exchange of goods and money all contribute to the perceived risk of purchasing online and the resulting need for trust. Trust is particularly critical for small and new Internet ventures confronted by the liability of newness (Stinchcombe 1965). Lacking, among other things, a name that is readily recognized in the marketplace, entrepreneurial Internet ventures require trust if they are to succeed. The research presented in this article addresses this issue by building on the work of McKnight and colleagues and considering the effects of propensity to trust on trusting beliefs. Specifically, the author predicts that propensity to trust will significantly affect perceived ability, benevolence, and integrity but only for those individuals with limited direct experience. Based on a sample of web survey participants, the author found that propensity to trust significantly impacted perceived ability and benevolence for individuals with limited direct experience only. No statistically significant results were found for the effects of propensity to trust on perceived integrity.

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Communicating Trust in E-Commerce Interactions

Cited by 45 publications

References 10 publications

Individual information security, user behaviour and cyber victimisation: An empirical study of social networking users

Individual information security, user behaviour and cyber victimisation: An empirical study of social networking users

Factors influencing intention to use e-government services among citizens in Malaysia

Propensity to trust, purchase experience, and trusting beliefs of unfamiliar e-commerce ventures

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