Communication-based approaches to library reference services: anxiety-uncertainty management as a model for communication breakdowns

Lund, Brady

doi:10.1108/rsr-07-2020-0049

Cited by 6 publications

(4 citation statements)

References 27 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This strategy for overcoming intercultural communication barriers aligns with several analogous studies, which assert that familiarizing oneself with commonly used dialects is the optimal approach for managing ambiguity related to language use. (Alagjozovska, 2022;Bokuniewicz, 2020;Lund, 2021).…”

Section: Adapting To Script Diversity and Dialectics To Manage Ambiguitymentioning

confidence: 99%

Management of Cross-cultural Communication Barriers for Indonesian Migrant Workers in South Korea

Fahzaria,

Suwarsi,

Fadhila

et al. 2024

JKM

View full text Add to dashboard Cite

Indonesia, as a developing country, continues to grapple with a variety of labor challenges, including high unemployment rates and job scarcity. South Korea stands out as one of the destinations with a substantial presence of foreign migrant workers, including those from Indonesia. According to the Embassy of the Republic of Indonesia, the number of legal Indonesian citizens in South Korea has reached 37,000. Undoubtedly, Indonesian migrant workers encounter cross-cultural communication barriers in South Korea. This research aims to explore the cross-cultural communication challenges faced by Indonesian Migrant Workers (IMWs) in South Korea and examine the strategies they employ to manage these barriers effectively. Adopting a qualitative approach with a phenomenological method, data is gathered through interviews with Indonesian migrant workers from the fisheries, manufacturing, and tourism sectors in South Korea. The findings reveal that cultural disparities pose the primary challenge for IMWs in South Korea, affecting communication and causing discomfort. IMWs employ various strategies to address these communication barriers, focusing on managing language differences, adapting to work cultures, and fostering social networks to alleviate uncertainty and anxiety.

show abstract

Section: Adapting To Script Diversity and Dialectics To Manage Ambiguitymentioning

confidence: 99%

Management of Cross-cultural Communication Barriers for Indonesian Migrant Workers in South Korea

Fahzaria,

Suwarsi,

Fadhila

et al. 2024

JKM

View full text Add to dashboard Cite

show abstract

“…The term communication has been debated among researchers, but there has yet to be an agreement to define a specific definition. Theorists have proposed more than 120 definitions of communications, and there is still a new definition proposed as communication theory defined based on the specific situation and condition (Lund, 2020). Communication is defined partially based on its process and environmental condition, so there is no grand theory in communication fields (Ruler, 2018).…”

Section: Communicationmentioning

confidence: 99%

Exploring Trust Dynamics in Islamic Insurance Company

Halim,

Ismail,

Mubarok

2023

Al-Amwal : Jurnal Ekonomi Dan Perbankan Syari'ah

View full text Add to dashboard Cite

This study explores the factors influencing customer trust in Islamic insurance agents at the Bumida Syariah Insurance Unit. This study used an online questionnaire containing customers' views on Islamic insurance agents across all branch offices of the Bumida Syariah Insurance Unit. The study employs the Structural Equation Model using the Partial Least Square (SEM-PLS) approach to analyze the elicited data from 60 respondents from several branch offices of Bumida Islamic Insurance Unit. The findings of this study indicate that factors such as communication, expertise, and image have a significant impact in determining trust among customers toward Islamic insurance agents. It provides new insight into what factors are impacting the level of customer trust in Islamic insurance agents. These insights can serve as a valuable resource for Islamic insurance firms in strengthening relationships with their customers.

show abstract

“…Since 1996, the number of foreign students attending Malaysia's universities has steadily increased (Gunaseelan et al, 2022). Not only does cross-border tertiary education impact but the local students who studied abroad in the early 1950s, this number was projected to reach more than seven million by 2020 (Lund, 2020).…”

Section: Introductionmentioning

confidence: 99%

Superficial Causes of AUM Theory Affect Uncertainty and Anxiety among Students in a High-Context Culture

Sun,

Li,

Hashim

et al. 2023

JICC

View full text Add to dashboard Cite

International students in Malaysian universities face uncertainty and anxiety toward a multi-new culture, a must-encountered cultural shock. This study investigated the relationship between superficial causes of AUM theory and uncertainty and anxiety in a high-context culture. In this study, 388 international students from different faculties were chosen through a method called stratified random sampling, which sampled two public universities with the largest number and richest nationalities of international students. The researchers used a self-administered questionnaire to gather information from the participants, which was analyzed by AMOS and applied to the validation of theoretical construct through Structural Equation Modelling (SEM), and other statistical methods were employed to analyze the data and test seven hypotheses. The findings of the study showed that five superficial causes affect the management of uncertainty and anxiety in AUM theory. The results of this study have important implications for Malaysian public universities in terms of understanding the factors that influence uncertainty and anxiety management among students.

show abstract

Communication-based approaches to library reference services: anxiety-uncertainty management as a model for communication breakdowns

Cited by 6 publications

References 27 publications

Management of Cross-cultural Communication Barriers for Indonesian Migrant Workers in South Korea

Management of Cross-cultural Communication Barriers for Indonesian Migrant Workers in South Korea

Exploring Trust Dynamics in Islamic Insurance Company

Superficial Causes of AUM Theory Affect Uncertainty and Anxiety among Students in a High-Context Culture

Contact Info

Product

Resources

About