Communication between nurses and simulated patients with cancer: evaluation of a communication training programme

Kruijver, I.P.M.; Kerkstra, Ada; Kerssens, J.J.; Holtkamp, Chantal C.M.; Bensing, J.M.; Wiel, H.B.M. van de

doi:10.1054/ejon.2001.0139

Cited by 58 publications

(65 citation statements)

References 24 publications

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“…A little overextension of the morning care cannot be excluded due to enthusiasm of CNAs to show the new working style, though the CNAs did not know how the video-recordings would be analysed. We do not know to what degree social desirability exactly influenced the CNA result, but several authors stated that the occurrence of performance bias in nursing research seems to be limited [42,48,50,58]. Accordingly, CNAs reported afterwards that the videotaped morning care reflected the normal situation.…”

Section: Strengths and Limitationsmentioning

confidence: 99%

“…Based on the research of Caris-Verhallen et al [35,47], Kerkstra et al [13] and Kruijver [48], nonverbal affective behaviours were selected that appeared to be particularly important for the establishment of the nurse-elderly relationship. The observation scheme contains the following indicators of rapport-building nonverbal communication: three nonverbal affective categories for CNAs (eye-contact, affective touch, smiling) and two nonverbal affective categories for residents (eye-contact, smiling).…”

Section: Indicators Of Nonverbal Communicationmentioning

confidence: 99%

“…Eye-contact, affective touch and smiling convey involvement, closeness, friendliness and attentiveness. They are not necessary in performing nursing tasks, but do facilitate interaction between nurses and patients [48]. In addition, instrumental touch was measured.…”

Section: Indicators Of Nonverbal Communicationmentioning

confidence: 99%

“…Table 1 shows the definitions for the nonverbal indicators used in this study. The instrument has shown to reliable in previous studies [13,35,47,48]. For eye-contact, affective and instrumental touch, the duration was rated.…”

Section: Indicators Of Nonverbal Communicationmentioning

confidence: 99%

“…The system is widely used and has shown to be reliable [13,37,48,51]. The RIAS gives the opportunity to code both CNA and resident communication.…”

Section: Indicators Of Verbal Communicationmentioning

confidence: 99%

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Effects of snoezelen, integrated in 24h dementia care, on nurse–patient communication during morning care

Weert

Dulmen

Spreeuwenberg

et al. 2005

Patient Education and Counseling

Self Cite

144

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Objective: To investigate the effectiveness of snoezelen, integrated in 24-hour care, on the communication of Certified Nursing Assistants (CNAs) and demented nursing home residents during morning care. Methods: A quasi-experimental pre-and post-test design was conducted, comparing sic psychogeriatric wards, that implemented snoezelen, to six control wards, that continued in giving usual care. Measurements were performed at baseline and 18 months after a training 'snoezelen for caregivers'. Independent assessors analysed 250 video-recordings directly from the computer, using an adapted version of the Roter Interaction Analysis System (RIAS) and non-verbal measurements. Results: Trained CNAs showed a significant increase of resident-directed gaze, affective touch and smiling. The total number of verbal utterances also increased (more social conversation, agreement, talking about sensory stimuli, information and autonomy). Regarding residents, a significant treatment effect was found for smiling, CNA-directed gaze, negative verbal behaviours (less disapproval and anger) and verbal expressed autonomy. Conclusion: The implementation of snoezelen improved the actual communication during morning care. Practice implications: Teaching CNAs to provide snoezelen has added value for the quality of care. Morning care by trained CNAs appeared to take more time. This suggests that (some) time investment might be required to achieve positive effects on CNA-resident communication.

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Section: Strengths and Limitationsmentioning

confidence: 99%

Section: Indicators Of Nonverbal Communicationmentioning

confidence: 99%

Section: Indicators Of Nonverbal Communicationmentioning

confidence: 99%

Section: Indicators Of Nonverbal Communicationmentioning

confidence: 99%

“…The system is widely used and has shown to be reliable [13,37,48,51]. The RIAS gives the opportunity to code both CNA and resident communication.…”

Section: Indicators Of Verbal Communicationmentioning

confidence: 99%

See 3 more Smart Citations

Effects of snoezelen, integrated in 24h dementia care, on nurse–patient communication during morning care

Weert

Dulmen

Spreeuwenberg

et al. 2005

Patient Education and Counseling

Self Cite

144

View full text Add to dashboard Cite

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Communication skills training for healthcare professionals working with people who have cancer

Moore

Rivera

Bravo-Soto

et al. 2013

Cochrane Database of Systematic Reviews

241

149

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Various CST courses appear to be effective in improving some types of HCP communication skills related to information gathering and supportive skills. We were unable to determine whether the effects of CST are sustained over time, whether consolidation sessions are necessary, and which types of CST programs are most likely to work. We found no evidence to support a beneficial effect of CST on HCP 'burnout', patients' mental or physical health, and patient satisfaction.

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Communication skills training for healthcare professionals working with people who have cancer

Moore

Rivera

Bravo-Soto

et al. 2018

Cochrane Database of Systematic Reviews

251

256

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Background This is the third update of a review that was originally published in the Cochrane Library in 2002, Issue 2. People with cancer, their families and carers have a high prevalence of psychological stress, which may be minimised by e ective communication and support from their attending healthcare professionals (HCPs). Research suggests communication skills do not reliably improve with experience, therefore, considerable e ort is dedicated to courses that may improve communication skills for HCPs involved in cancer care. A variety of communication skills training (CST) courses are in practice. We conducted this review to determine whether CST works and which types of CST, if any, are the most e ective. Objectives To assess whether communication skills training is e ective in changing behaviour of HCPs working in cancer care and in improving HCP well-being, patient health status and satisfaction. Search methods For this update, we searched the following electronic databases: Cochrane Central Register of Controlled Trials (CENTRAL; 2018, Issue 4), MEDLINE via Ovid, Embase via Ovid, PsycInfo and CINAHL up to May 2018. In addition, we searched the US National Library of Medicine Clinical Trial Registry and handsearched the reference lists of relevant articles and conference proceedings for additional studies. Selection criteria The original review was a narrative review that included randomised controlled trials (RCTs) and controlled before-and-a er studies. In updated versions, we limited our criteria to RCTs evaluating CST compared with no CST or other CST in HCPs working in cancer care. Primary outcomes were changes in HCP communication skills measured in interactions with real or simulated people with cancer or both, using objective scales. We excluded studies whose focus was communication skills in encounters related to informed consent for research. Data collection and analysis Two review authors independently assessed trials and extracted data to a pre-designed data collection form. We pooled data using the random-e ects method. For continuous data, we used standardised mean di erences (SMDs). Communication skills training for healthcare professionals working with people who have cancer (Review)

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Communication between nurses and simulated patients with cancer: evaluation of a communication training programme

Cited by 58 publications

References 24 publications

Effects of snoezelen, integrated in 24h dementia care, on nurse–patient communication during morning care

Effects of snoezelen, integrated in 24h dementia care, on nurse–patient communication during morning care

Communication skills training for healthcare professionals working with people who have cancer

Communication skills training for healthcare professionals working with people who have cancer

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