Communication between surgeons and patients in routine office visits

Levinson, Wendy; Chaumeton, Nigel R.

doi:10.1016/s0039-6060(99)70255-2

Cited by 128 publications

(73 citation statements)

References 31 publications

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“…One study (Levinson and Chaumeton 1999) suggested, for example, that although patients might appreciate a discussion of psychosocial issues with their primary care physicians, they might not appreciate similar discussions with their surgeons.…”

Section: Introductionmentioning

confidence: 99%

“…One study (Levinson and Chaumeton 1999) that tried to categorize the language used on audio recordings of surgeon-patient consultations found that, on average, only 1% of the dialog involved the physician's expressing empathy. Another study found that patients were reluctant to recommend surgeons who failed to show an interest in them or to explain the patient's medical condition to the patient's satisfaction (McLafferty et al 2006).…”

Section: Introductionmentioning

confidence: 99%

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The effect of surgeon empathy and emotional intelligence on patient satisfaction

Weng

Steed²,

et al. 2011

Adv in Health Sci Educ

107

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We investigated the associations of surgeons' emotional intelligence and surgeons' empathy with patient-surgeon relationships, patient perceptions of their health, and patient satisfaction before and after surgical procedures. We used multi-source approaches to survey 50 surgeons and their 549 outpatients during initial and follow-up visits. Surgeons' emotional intelligence had a positive effect (r = .45; p < .001) on patient-rated patient-surgeon relationships. Patient-surgeon relationships had a positive impact on patient satisfaction before surgery (r = .95; p < .001). Surgeon empathy did not have an effect on patient-surgeon relationships or patient satisfaction prior to surgery. But after surgery, surgeon empathy appeared to have a significantly positive and indirect effect on patient satisfaction through the mediating effect of patients' self-reported health status (r = .21; p < .001). Our study showed that long-term patient satisfaction with their surgeons is affected less by emotional intelligence than by empathy. Furthermore, empathy indirectly affects patient satisfaction through its positive effect on health outcomes, which have a direct effect on patients' satisfaction with their surgeons.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

The effect of surgeon empathy and emotional intelligence on patient satisfaction

Weng

Steed²,

et al. 2011

Adv in Health Sci Educ

107

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“…Communication between parents and surgeons has long been considered a key point of investigation [10,11]. Our specific interest in this matter is due to the fact that parents' perceptions of their infants' condition are extremely important since they remain in parents' mind and can affect their relationship with their infants.…”

Section: Discussionmentioning

confidence: 99%

“…As emphasized by Levinson and Chaumeton [10], surgeons are required to help patients understand how their disease might progress with or without surgical treatment. Therefore, it is particularly important for surgeons to learn skills to enhance the quality of their patient education and counselling.…”

Section: Discussionmentioning

confidence: 99%

Parents’ informational needs at the birth of a baby with a surgically correctable anomaly

et al. 2006

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Previous studies have assessed informational needs of parents of sick fetuses, neonates and children to identify favourable patterns of physician-parent interaction. The aim of this paper was to assess parents' informational needs before and after the operation when the one affected by a surgically correctable anomaly is a newborn. In the period ranging from 1997 to 2000 all couples with newborns undergoing major surgical procedures at birth, at the Newborn Surgery Unit of the Hospital Bambino Gesù, were surveyed by means of a questionnaire. Thirty couples form the object of the study. The two genders did not show significant difference in any of the considered items. All 30/30 mothers (M; 100%) and 29/30 fathers (F; 97%) had never heard about the anomaly before the diagnosis was established in their baby. All parents (100%) stated that it would be better if the surgeon informed them with written educational material. Principal informational needs before operation regard: the description of the anomaly (M = 10; F = 11) and the prognosis in terms of survival chances of the baby (M = 17; F = 15); after surgery the cause of the anomaly (M = 5; F = 3); the steps of the recovery process (M = 10; F = 12) as well as the quality of their baby's life (M = 9; F = 9). In the immediate perioperative period the surgeon should well address parents' informational needs, which may significantly differ from his communication plan.

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“…Surgery is unique in that the bond of trust is established most often within a single, relatively brief interpersonal contact, usually in the office setting but frequently in the even more chaotic and threatening environment of the emergency department or the intensive care unit. The relationship between patient and physician has been thoroughly examined in the medical literature, particularly in regard to physician communication skills, [3][4][5] and outcome measures such as patient satisfaction, 6-8 patient compliance, 9 management of chronic disease, 10 and risk of malpractice claims. 11,12 Even gender 13 and choice of physician apparel [14][15][16][17][18] have undergone some measure of scientific scrutiny.…”

mentioning

confidence: 99%

An Inexplicable Bond

Hart¹

2007

Arch Surg

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Communication between surgeons and patients in routine office visits

Cited by 128 publications

References 31 publications

The effect of surgeon empathy and emotional intelligence on patient satisfaction

The effect of surgeon empathy and emotional intelligence on patient satisfaction

Parents’ informational needs at the birth of a baby with a surgically correctable anomaly

An Inexplicable Bond

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