Communication competency: The topic of lifelong learning for nurse managers in hospitals

Abstract

Background: Job satisfaction factors that are significant include managers´ concern for people, their style of leadership, and management systems. For these reasons, managerial communication skills should also be an important topic included in hospital lifelong learning courses, with the ultimate goal of increasing job satisfaction. This article presents an evidence-based strategy to engage relevant stakeholders. Methods: To monitor and rate job satisfaction, a quantitative survey inspired by the Gallup questionnaire was used. Furthermore, managers' communication skills were measured by Dewhurst and FitzPatrick's Communication Competencies Model in a quantitative survey conducted during an educational workshop. Both surveys are part of a strategy to engage relevant stakeholders in implementation of evidence-based practice step by step. Results: The results of a job satisfaction survey initiated the decision to support efforts aiming to improve managerial communication competencies. Based on statistical analysis, the findings confirmed the existence of a discrepancy between needs and skills of the managers for all the measured competencies, thus identifying an opportunity for improvement. Conclusions: All findings of the survey demonstrate that communication competencies are important. The model of communication competencies enabled detailed identification of which skills should be developed. The individual steps of continuous improvement correspond with the evidence-based implementation strategy and should lead to improvement of job satisfaction as part of the long-term goal.

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