Communication Factors and Trust: An Exploratory Study

Butler, John K.; Cantrell, Robert Stephen

doi:10.2466/pr0.1994.74.1.33

Cited by 53 publications

(41 citation statements)

References 3 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Consumers those who are committed have ongoing attitudes to a specific brand, to retain their relationship with brand only (Butler and Cantrell, 1994). Members who actively participate in online community usually depict higher interest in the brand, and regularly renew their brand knowledge (Bagozzi and Dholakia, 2002).…”

Section: Brand Commitmentmentioning

confidence: 99%

The influence of user participation in social media-based brand communities on brand loyalty: age and gender as moderators

Kamboj

Rahman

2016

J Brand Manag

View full text Add to dashboard Cite

Section: Brand Commitmentmentioning

confidence: 99%

The influence of user participation in social media-based brand communities on brand loyalty: age and gender as moderators

Kamboj

Rahman

2016

J Brand Manag

View full text Add to dashboard Cite

“…Previous research has empirically tested the effect of instrumental and expressive ties on trust in co-workers (Lin, 2007;Zhou et al, 2010). When people are instrumentally associated with each other, they may be more inclined to have regular communication concerning their approaches to tasks and problems, as well as job-related information, which have been demonstrated to lead to the formation of cognition-based trust (Butler and Cantrell, 1994;Kanawattanachai and Yoo, 2007). Moreover, people are more likely to confide in others who have similar missions, attributes and values to themselves (Marsden, 1988).…”

Section: H2b: Expressive Ties Within Teams Are Positively Related To mentioning

confidence: 99%

Empowering teams through social network ties

Zhong

Huang

Davison

et al. 2012

International Journal of Information Management

View full text Add to dashboard Cite

ABSTRACT:Effective teamwork and knowledge coordination are becoming increasingly important for all kinds of organizations given the growing use of teams to tackle competitive challenges and sustain competitive advantage. In this study, we develop and validate a model of how two types of social network ties -expressive and instrumental -contribute first to three dimensions of a transactive memory system (TMS) -specialization, credibility and coordination within teams -and subsequently to team efficacy and performance. We tested the model in an empirical study drawing on data from 66 teams in a variety of organizations. The results suggest that both instrumental and expressive ties within teams can facilitate the formation of TMS and the three dimensions of TMS are all, yet to different extents, positively related to team efficacy. Team efficacy is also a powerful predictor of team performance.

show abstract

“…Additional support for this notion stems from negotiation research. Here, information sharing has been shown to decrease with lower levels of trust (Butler & Cantrell, 1994;De Dreu, Giebels, & Van de Vliet, 1998;Kimmel, Pruitt, Magenau, Konar-Goldband, & Carnevale, 1980).…”

Section: Social Vs Private Creativitymentioning

confidence: 99%

Suspicious spirits, flexible minds: When distrust enhances creativity.

Mayer¹,

Mussweiler²

2011

Journal of Personality and Social Psychology

View full text Add to dashboard Cite

Intuitively, as well as in light of prior research, distrust and creativity appear incompatible. The social consequences of distrust include reluctance to share information, a quality detrimental to creativity in social settings. At the same time, the cognitive concomitants of distrust bear resemblance to creative cognition: Distrust seems to foster thinking about nonobvious alternatives to potentially deceptive appearances. These cognitive underpinnings of distrust hold the provocative implication that distrust may foster creativity. Mirroring these contradictory findings, we suggest that the social versus cognitive consequences of distrust have diverging implications for creativity. We address this question in Study 1 by introducing private/public as a moderating variable for effects of distrust on creativity. Consistent with distrust's social consequences, subliminal distrust (vs. trust) priming had detrimental effects on creative generation presumed to be public. Consistent with distrust's cognitive consequences, though, an opposite tendency emerged in private. Study 2 confirmed a beneficial effect of distrust on private creative generation with a different priming method and pointed to cognitive flexibility as the mediating process. Studies 3 and 4 showed increased category inclusiveness versus increased remote semantic spread after distrust priming, consistent with enhanced cognitive flexibility as a consequence of distrust. Taken together, these results provide evidence for the creativity-enhancing potential of distrust and suggest cognitive flexibility as its underlying mechanism.

show abstract

Communication Factors and Trust: An Exploratory Study

Abstract: This study explored the relation between trust and specific factors of communication in a workplace environment for a sample of 82 men and 31 women ( M age = 37.1 yr.). Strong relations were found, and three communication factors responsible for these relations were identified.

Cited by 53 publications

References 3 publications

The influence of user participation in social media-based brand communities on brand loyalty: age and gender as moderators

The influence of user participation in social media-based brand communities on brand loyalty: age and gender as moderators

Empowering teams through social network ties

Suspicious spirits, flexible minds: When distrust enhances creativity.

Contact Info

Product

Resources

About