Communication for Coproduction: A Systematic Review and Research Agenda

Abstract

Government and nonprofit organizations communicate with the public to reduce the degree of information asymmetry that could impede the two parties from working together to achieve higher levels of performance and accountability and coproduce better policy outcomes and public goods. Different organizational communication strategies' influences, including choices of information channels, types, frequency, and contents, vary across individuals. This study reviews the relevant literature, discusses various communication strategies and their influences on citizens and implications for public policies and programs, develops a conceptual framework, and proposes a research agenda for future studies. ARTICLE HISTORY

Citizen–State Collaboration in Combating COVID-19 in China: Experiences and Lessons From the Perspective of Co-Production

“…In previous literature, co-production was defined as "the critical mix of activities that service agents and citizens contribute to the provision of public services" (Brudney & England, 1983), which include "voluntary involvement of citizens in the provision of publicly provided goods and services or close substitutes" (Ferris, 1984), and "emphasizes the conjoint responsibility of lay citizens and professional government agents for the delivery of public services" (Sharp, 1980). To put it in a simple way, co-production is "the involvement of both users and public sector professionals in the delivery of public services" (Li, 2020a;Nabatchi et al, 2016). However, due to the definitional ambiguity of co-production, scholars tend to acknowledge the varieties of this concept and redefine it from a multi-level multi-phase approach (Nabatchi et al, 2017).…”