Communication in Organizations

Keyton, Joann

doi:10.1146/annurev-orgpsych-032516-113341

Cited by 68 publications

(44 citation statements)

References 129 publications

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“…In addition to these issues, researchers aiming to model temporal interaction processes in organizations should really embrace interdisciplinary collaborations to move the methods and their own field of inquiry forward. For example, organizational psychologists should talk to communication scholars, who are experts at defining and studying phenomena at the micro-level and at observing real interactions (for an overview, see Keyton, 2017 ). Statisticians who are experts in connecting temporal interaction data to more static individual or team level variables are needed, particularly those who can handle big data sets and the associated multilevel models.…”

Section: Key Takeawaysmentioning

confidence: 99%

Modeling Temporal Interaction Dynamics in Organizational Settings

Lehmann‐Willenbrock

Allen

2017

J Bus Psychol

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Most workplace phenomena take place in dynamic social settings and emerge over time, and scholars have repeatedly called for more research into the temporal dynamics of organizational behavior. One reason for this persistent research gap could be that organizational scholars are not aware of the methodological advances that are available today for modeling temporal interactions and detecting behavioral patterns that emerge over time. To facilitate such awareness, this Methods Corner contribution provides a hands-on tutorial for capturing and quantifying temporal behavioral patterns and for leveraging rich interaction data in organizational settings. We provide an overview of different approaches and methodologies for examining temporal interaction patterns, along with detailed information about the type of data that needs to be gathered in order to apply each method as well as the analytical steps (and available software options) involved in each method. Specifically, we discuss and illustrate lag sequential analysis, pattern analysis, statistical discourse analysis, and visualization methods for identifying temporal patterns in interaction data. We also provide key takeaways for integrating these methods more firmly in the field of organizational research and for moving interaction analytical research forward.

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Section: Key Takeawaysmentioning

confidence: 99%

Modeling Temporal Interaction Dynamics in Organizational Settings

Lehmann‐Willenbrock

Allen

2017

J Bus Psychol

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“…Compared to informal communication, formal communication is regulated by norms derived from the organizational structure, which determine the chain of command, departmentalization, and centralization. These norms specify how, with whom, and about what people should communicate to perform their duties (Johnson et al, 1994;Keyton, 2017). Furthermore, formalization determines to what extent rules, procedures, and communications are written down (Pugh et al, 1968), and allows organizations to control the formal flow of information.…”

Section: Criterion 3: Evaluative Valence Of Gossipmentioning

confidence: 99%

An Integrative Definition and Framework to Study Gossip

Cruz¹,

Nieper²,

Testori³

et al. 2020

Preprint

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The omnipresence of workplace gossip makes understanding gossip processes imperative to grasp social life in organizations. Although gossip research has recently experienced an upsurge across the social sciences, findings regarding the consequences of gossip are conflicting. A potential reason is that gossip is conceptualized in myriad different manners in the scientific literature, causing conceptual confusion and rendering theoretical integration impossible. In order to resolve this, we systematically reviewed 6114 scientific articles on gossip and identified 324 papers that define gossip. From the definitions we extracted two essential characteristics of gossip on which there seems to be good agreement within the literature, namely (1) that gossip is communication between humans involving a sender, receiver, and target, and (2) that the target is absent or unaware of the communicated content. These formed the basis of a broad, integrative definition of gossip: a sender communicating to a receiver about a target who is absent or unaware of the content. Furthermore, our review revealed that some definitions discuss characteristics on which there is less agreement: gossip valence (from negative to neutral to positive) and formality (from informal to intermediate to formal). We propose incorporating these characteristics in a multidimensional scaling framework that can guide future research. Our broad, integrative definition of gossip and the multidimensional scaling framework provide the building blocks for a systematic, integrated knowledge base on the role of gossip in human social life, which can foster future theory development and hypothesis testing, and thereby ultimately help organizations to manage gossip.

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“…At its simplest, communication could be defined as social interaction through messages [77,78]. In a huge part of literature, the significant role of organizational communication (internal and external) is acknowledged as it persists throughout the lifespan of the organisation [79].…”

Section: The Role Of Communication and Team Buildingmentioning

confidence: 99%

Responsible Job Design Based on the Internal Social Responsibility of Local Governments

Hernández

Stankevičiūtė

Ramírez

et al. 2020

IJERPH

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Sustainability needs the socially responsible orientation of public institutions, but not only externally. How civil servants and municipal employees consider what local governments do in relation to their internal social responsibility is the main question of this study. Through structural equation modelling and a sample of 294 employees in local governments in a Spanish region (Extremadura), it is demonstrated that responsible job position design, as well as good communication and team building, both have positive and significant effects on the personal identification of employees with the city council. That has been interpreted as the essence of internal social responsibility and the first step for building external social responsibility at the municipal level. Practical implications and future directions are discussed.

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Communication in Organizations

Cited by 68 publications

References 129 publications

Modeling Temporal Interaction Dynamics in Organizational Settings

Modeling Temporal Interaction Dynamics in Organizational Settings

An Integrative Definition and Framework to Study Gossip

Responsible Job Design Based on the Internal Social Responsibility of Local Governments

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