Communication in the Electronic Age: an Analysis of Face-to-Face Physician-Nurse Communication in the Emergency Department

Benda, Natalie C.; Hettinger, A. Zachary; Bisantz, Ann M.; McGeorge, Nicolette M.; Iyer, Akhila; Berg, Rebecca; Roth, Emilie M.; Franklin, Ella; Perry, Shawna J.; Wears, Robert L.; Fairbanks, Rollin J.

doi:10.1007/s41666-017-0008-3

Cited by 7 publications

(1 citation statement)

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“…We conducted an observational study to document communication patterns between nurses and providers in multiple EDs. 25 This was followed by a series of focus groups with ED providers and nurses that identified the information that ED providers desired from nurses and vice versa and the obstacles that exist to obtaining this information in today's environment (Hettinger AZ, Benda NC, Roth EM, et al Ten best practices for improving emergency medicine provider-nurse communication. J Emerg Med, submitted for publication).…”

Section: Background and Significancementioning

confidence: 99%

Design and Evaluation of an Integrated, Patient-Focused Electronic Health Record Display for Emergency Medicine

et al. 2019

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Background Hospital emergency departments (EDs) are dynamic environments, involving coordination and shared decision making by staff who care for multiple patients simultaneously. While computerized information systems have been widely adopted in such clinical environments, serious issues have been raised related to their usability and effectiveness. In particular, there is a need to support clinicians to communicate and maintain awareness of a patient's health status, and progress through the ED plan of care. Objective This study used work-centered usability methods to evaluate an integrated patient-focused status display designed to support ED clinicians' communication and situation awareness regarding a patient's health status and progress through their ED plan of care. The display design was informed by previous studies we conducted examining the information and cognitive support requirements of ED providers and nurses. Methods ED nurse and provider participants were presented various scenarios requiring patient-prioritization and care-planning tasks to be performed using the prototype display. Participants rated the display in terms of its cognitive support, usability, and usefulness. Participants' performance on the various tasks, and their feedback on the display design and utility, was analyzed. Results Participants provided ratings for usability and usefulness for the display sections using a work-centered usability questionnaire—mean scores for nurses and providers were 7.56 and 6.6 (1 being lowest and 9 being highest), respectively. General usability scores, based on the System Usability Scale tool, were rated as acceptable or marginally acceptable. Similarly, participants also rated the display highly in terms of support for specific cognitive objectives. Conclusion A novel patient-focused status display for emergency medicine was evaluated via a simulation-based study in terms of work-centered usability and usefulness. Participants' subjective ratings of usability, usefulness, and support for cognitive objectives were encouraging. These findings, including participants' qualitative feedback, provided insights for improving the design of the display.

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Section: Background and Significancementioning

confidence: 99%