Communication Management Processes of Dentists Providing Healthcare for Migrants with Limited Japanese Proficiency

Imafuku, Rintaro; Nagatani, Yukiko; Shoji, Masaki

doi:10.3390/ijerph192214672

Cited by 6 publications

(5 citation statements)

References 31 publications

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“…Language can also be a barrier for overseas students seeking dental care. Misunderstandings can arise, making it difficult for students to feel satisfied with the treatments [ 56 ].…”

Section: Discussionmentioning

confidence: 99%

Knowledge and attitude toward oral health behavior of overseas students during the COVID-19 pandemic

Susanti,

Pisarnturakit,

Sanchavanakit

2023

BMC Oral Health

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Background The COVID-19 pandemic has impacted overseas students, including their oral health. Due to movement restrictions, limited living allowances, dental treatment costs, and health insurance fees, overseas students might be more concerned about their oral health. The objective of the present study was to determine the association of knowledge and attitude toward oral healthcare behavior of overseas university students staying in Thailand between January 2020 to July 2022 and explore the experiences of their oral health problems. Methods A cross-sectional study was conducted using an online survey in English operated through the Google platform by convenience sampling among overseas Chulalongkorn University students. A newly developed self-administered questionnaire on knowledge and attitude toward oral health-related behavior and experiences in oral health problems was completed voluntarily. Descriptive statistics, Chi-square test, t-test, ANOVA, and Pearson correlations were employed using IBM SPSS version 29. Results Of 311 overseas students, 55.6% were male. The average age of students was 27.5 ± 4.5 years. 68.81% of students were from ASEAN countries, and 73.31% studied in non-health science programs. The study fields, health and non-health sciences, were associated with knowledge score (p < 0.001) and attitude score (p = 0.004), whereas the type of health insurance had an association with behavior score (p = 0.014) and the student’s perspective about dental visits (p = 0.014). Three hundred fifty-nine cases of oral health problems were experienced by 47.3% of overseas students. These problems consisted primarily of tooth hypersensitivity (21.2%), gingivitis (15.3%), caries (14%), cracked or broken tooth (10%), severe toothache (9%), fallen out filling (8%), and wisdom tooth pain (7.8%). There was an association between oral healthcare behavior and oral health problems (p < 0.001), and a negative correlation was found between behavior score and the number of oral health problems (p < 0.001, r=-0.204). Conclusion The oral healthcare habits of overseas university students correlated positively with knowledge and attitude. A negative correlation was observed between behavior and the number of oral health problems. Furthermore, studying in health science programs impacted students’ knowledge and attitude toward oral health, while dental treatment coverage insurance affected decisions for dental visits.

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“…Language can also be a barrier for overseas students seeking dental care. Misunderstandings can arise, making it difficult for students to feel satisfied with the treatments [ 56 ].…”

Section: Discussionmentioning

confidence: 99%

Knowledge and attitude toward oral health behavior of overseas students during the COVID-19 pandemic

Susanti,

Pisarnturakit,

Sanchavanakit

2023

BMC Oral Health

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“…Moreover, the main sources of healthcare information among the immigrants in this study were friends and family members (40.3%). The immigrants’ poor proficiencies in the host country’s language can restrict their assessment of health services [ 24 ]. Language barriers can also create a gap between healthcare providers and patients, leading to potential misunderstandings or lack of comprehension [ 25 ].…”

Section: Discussionmentioning

confidence: 99%

Access to Healthcare Services among Thai Immigrants in Japan: A Study of the Areas Surrounding Tokyo

Supakul,

Jaroongjittanusonti,

Jiaranaisilawong

et al. 2023

IJERPH

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Numerous undocumented and uninsured foreigners living in Japan have faced barriers when trying to obtain appropriate healthcare services, which have occasionally led to issues with unpaid medical bills to medical institutions. Although information on health and socioeconomic status is essential to tackle such issues, relevant data has been unavailable due to difficulties in contacting this population. This study involved a cross-sectional survey using questionnaires concerning the general demographic characteristics, socioeconomic status, health profiles, information access, and knowledge/attitude/practice of health insurance of Thai nationals living in Japan. The study participants included Thai nationals who lived in Tokyo and the surrounding prefectures. The survey was conducted mainly at public religious events from September 2022 to December 2022. Overall, the questionnaires were obtained from 84 participants, though 67 participants were included in the final analysis after excluding missing variables. There were participants with unspecified visa status (32.8%) and uninsured status (40.3%). Among them, 86.4% expressed positive attitudes towards health insurance. However, multivariate multivariable regression analyses revealed the low insurance practice status among the unspecified visa group (aOR, 0.02; 95% CI, 0.00–0.13). Overall, the results reveal limited access to healthcare services in subgroups of Thai immigrants in Japan.

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“…It may involve implementing blind recruitment processes, diversifying interview panels, and providing equal opportunities for candidates from diverse cultural backgrounds. Mentorship programs can be instrumental in developing Cross-Cultural Competence among employees (Imafuku et al, 2022). Pairing employees from different cultural backgrounds allows for knowledge exchange, mutual learning, and the development of cultural competence.…”

Section: Introductionmentioning

confidence: 99%

Cross-cultural competence in global HRD: Strategies for developing an inclusive and diverse workforce

Patricia Diane Mouboua,

Fadeke Adeola Atobatele,

Olateju Temitope Akintayo

2024

Int. J. Sci. Res. Arch.

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In today's interconnected world, where businesses operate globally, Cross-Cultural Competence (CCC) in Human Resource Development (HRD) has become indispensable. This review explores the significance of CCC in fostering an inclusive and diverse workforce, focusing on strategies for its development. Cross-cultural competence refers to the ability of individuals and organizations to navigate and interact across different cultural contexts effectively. In the realm of HRD, cultivating CCC is essential for creating inclusive workplaces that embrace diversity, promote understanding, and harness the potential of all employees. One of the critical strategies for developing CCC in HRD is cultural awareness training. It involves educating employees about cultural norms, values, and communication styles, fostering empathy, and understanding. Organizations can minimize misunderstandings and conflicts by equipping employees with cultural knowledge, leading to enhanced collaboration and productivity. Another crucial aspect is the promotion of cultural sensitivity and open-mindedness within the organizational culture. HRD initiatives should emphasize the value of diversity and inclusion, encouraging employees to appreciate and respect differences. This can be achieved through policies celebrating diversity, such as diversity training programs, affinity groups, and inclusive leadership development. Effective communication is fundamental to CCC in HRD. Organizations must facilitate transparent and open communication channels accommodating diverse linguistic and cultural backgrounds. Encouraging multilingualism, providing translation services, and utilizing cross-cultural communication training can bridge language barriers and facilitate meaningful staff interactions.

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Communication Management Processes of Dentists Providing Healthcare for Migrants with Limited Japanese Proficiency

Cited by 6 publications

References 31 publications

Knowledge and attitude toward oral health behavior of overseas students during the COVID-19 pandemic

Knowledge and attitude toward oral health behavior of overseas students during the COVID-19 pandemic

Access to Healthcare Services among Thai Immigrants in Japan: A Study of the Areas Surrounding Tokyo

Cross-cultural competence in global HRD: Strategies for developing an inclusive and diverse workforce

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