Communication Network Parameters and Performance Measures: Jordanian Customer Loyalty as a Case Study

Abstract

In this paper, we investigate the communication network performance and customer loyalty. A revision of performance parameters and measurement techniques is discussed. The main goal of this paper is to estimate the loyalty of Jordanian customers using questioner. Both mobile and Internet users were included in the case study. The results are useful for companies, who want to improve the provided Quality of Service (QoS) and also for users with different requirements to the communication networks.

Enhancement of Generalised Selective Combiner Using Combined Modulation Schemes Over Rayleigh Fading Channel

“…(5) 𝑟(𝑡) = ∑ 𝑟 𝑖 (𝑡) 𝑛 𝑖 𝑖=1 (6) where 𝑟𝑖(𝑡) is the received signal, p is the number of paths, 𝑛 𝑖 (𝑡) is the additive white Gaussian noise, 𝑠(𝑡) is the transmitted signal from QAM, ℎ 𝑖 (𝑡) refers to a multiplicative distortion of the transmitted signal 𝑠(𝑡) along the i th path, 𝑟(𝑡) is the total received signal.…”

“…One of the major frequently used techniques for measuring a good QoS and a good signal at the receiving end is to employ BER, which is a widely used performance statistic in mobile wireless communication [5]. Communication systems engineers now have a collection of distributions at their discretion for forecasting the characteristics of various modulation and diversity techniques used in fading channel mobile communication systems [6].…”