Communication Preferences and Satisfaction of Secure Messaging Among Patients and Providers in the Military Healthcare System

Hernandez, Belinda; Morgan, Brenda; Ish, Jennifer; Agbator, Lucky O; Lindo-Moon, Soledad; Stotler, Francine F; Gardner, Cubby L.

doi:10.1093/milmed/usy094

Cited by 11 publications

(11 citation statements)

References 24 publications

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“…Feeling sadness and anxiety are part of the human experience and trying to “fix” them from outside help may result in diminished recognition and appreciation of normal emotions, and wanting to “struggle less” with uncomfortable feelings . Another consequence for the patient is the loss of their provider as a “gateless communicator.” Not all providers participate in or believe in this form of communication; thus, it can be challenging for the patient to find a new provider who is willing to do so.…”

Section: Concept Analyses Methodsmentioning

confidence: 99%

“…This concept can lead to potential positive clinical outcomes like increased medication adherence for patients. 26 Patient clinical outcomes like decreased hospital length of stay could even improve with a more direct patient to provider contact through text messaging. 27 There might also be a reduction in hospital readmissions from increased provider communication with the patient.…”

Section: Consequencesmentioning

confidence: 99%

“…29 Another consequence for the patient is the loss of their provider as a "gateless communicator." Not all providers participate in or believe in this form of communication 26 ; thus, it can be challenging for the patient to find a new provider who is willing to do so.…”

Section: Consequencesmentioning

confidence: 99%

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Gateless communication: A concept analysis

Godzik

2019

Nurs Forum

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The movement toward the use of electronic technologies in everyday life has also impacted healthcare. Patient portals allow patients to send messages to their healthcare team from the comfort of their own homes and even on mobile devices. With responses typically sent within 24 business hours, some patients are looking for more timely feedback to their health questions. This is true in behavioral health, where real‐time communication between psychologist‐patient is valued. It is not uncommon for psychiatric providers including psychiatrists and nurse practitioners to provide personal cell phone numbers or secure‐texting services to their patients. The real‐time texting that occurs between patients and providers is emerging as a new way in which information is shared. A literature review in PubMed and CINAHL revealed a plethora of research conducted on information exchanged via the patient portal; however, there appears to be a gap in the information known about direct patient‐provider communication that utilizes other types of technology. This concept analysis looks at this type of communication and proposes that a new concept be developed to perform future research studies. “Gateless communication” will be explored using a previous paper eight‐step method for conceptualizing this new concept.

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Section: Concept Analyses Methodsmentioning

confidence: 99%

Section: Consequencesmentioning

confidence: 99%

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Gateless communication: A concept analysis

Godzik

2019

Nurs Forum

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“…Additionally, the use of email can improve the management of chronic diseases and continuity of care because it enables patients to disclose sensitive or embarrassing issues that they might have difficulty discussing face-to-face [ 48 ]. Research on the impact of physician email communication has generally been positive with both patients and providers noting convenience and improved quality of care [ 49 - 51 ], although at least one study [ 52 ] found that patients preferred telephone or direct communication over email on their military health secure messaging system. In 2018, Wagg et al [ 53 ] reviewed 31 studies involving computer-mediated communication (eight of these studies focused on email) and found that 81% (n=26) demonstrated a positive impact on patients.…”

Section: Email Use In a Clinical Settingmentioning

confidence: 99%

Email Use Reconsidered in Health Professions Education: Viewpoint

et al. 2020

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Email has become a popular means of communication in the past 40 years, with more than 200 billion emails sent each day worldwide. When used appropriately, email can be an effective and useful form of correspondence, although improper practices, such as email incivility, can present challenges. Email is ubiquitous in education and health care, where it is used for student-to-teacher, provider-to-provider, and patient-to-provider communications, but not all students, faculty members, and health professionals are skilled in its use. This paper examines the challenges and opportunities posed by email communication in health professions education and reveals important deficiencies in training, as well as steps that can be taken by health professions educators to address them. Recommendations are offered to help health professions educators develop approaches for teaching email professionalism.

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“…Additionally, the use of email can improve the management of chronic diseases and continuity of care because it enables patients to disclose sensitive or embarrassing issues that they might have difficulty discussing face-to-face [48]. Research on the impact of physician email communication has generally been positive with both patients and providers noting convenience and improved quality of care [49][50][51], although at least one study [52] found that patients preferred telephone or direct communication over email on their military health secure messaging system. In 2018, Wagg et al [53] reviewed 31 studies involving computer-mediated communication (eight of these studies focused on email) and found that 81% (n=26) demonstrated a positive impact on patients.…”

Section: Patient Email Usementioning

confidence: 99%

Email Use Reconsidered in Health Professions Education: Viewpoint (Preprint)

Gagné¹,

Yang²,

Rushton³

et al. 2020

Preprint

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UNSTRUCTURED Email has become a popular means of communication in the past 40 years, with more than 200 billion emails sent each day worldwide. When used appropriately, email can be an effective and useful form of correspondence, although improper practices, such as email incivility, can present challenges. Email is ubiquitous in education and health care, where it is used for student-to-teacher, provider-to-provider, and patient-to-provider communications, but not all students, faculty members, and health professionals are skilled in its use. This paper examines the challenges and opportunities posed by email communication in health professions education and reveals important deficiencies in training, as well as steps that can be taken by health professions educators to address them. Recommendations are offered to help health professions educators develop approaches for teaching email professionalism.

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Communication Preferences and Satisfaction of Secure Messaging Among Patients and Providers in the Military Healthcare System

Cited by 11 publications

References 24 publications

Gateless communication: A concept analysis

Gateless communication: A concept analysis

Email Use Reconsidered in Health Professions Education: Viewpoint

Email Use Reconsidered in Health Professions Education: Viewpoint (Preprint)

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