“…Likewise, teams rated as well-coordinated (vs. somewhat or poorly coordinated) use synchronous media, such as Web conferencing and the phone, for group projects rather than less synchronous media (Aritz, Walker, & Cardon, 2017). Elsewhere, a study about buyer-seller communication shows that individuals prefer asynchronous email for lean tasks, such as exchanging information, asking questions, and staying in touch, and voice mail/phone for rich tasks like getting to know someone and resolving conflict (Anders, Coleman, & Castleberry, 2017). Last, a study on dyadic conflict has shown that individuals who use synchronous, compared to asynchronous media, cooperate more and feel more related to their partners (Roseth et al, 2011).…”