Communication skills in palliative care: development and modification of a rating scale

Argent, Jackie; Faulkner, Alison; Jones, Alison; O’Keeffe, Catherine

doi:10.1111/j.1365-2923.1994.tb02736.x

Cited by 16 publications

(11 citation statements)

References 3 publications

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“…This instrument is applied, reviewed and adapted in several studies in oncology settings [16,17,[49][50][51][52][53][54]. The method enables an utterance by utterance rating of transcribed nurse-patient encounters.…”

Section: Quantitative Researchmentioning

confidence: 99%

“…The method enables an utterance by utterance rating of transcribed nurse-patient encounters. According to some authors the need for transcription and the complexity of the coding system appear to be a time-consuming activity [50,56]. Consequently, efforts were made to develop a shorter rating scale, based upon the CRCIRM, and measuring only those behaviours that a validation study has shown to be effective for patient disclosure [17].…”

Section: Quantitative Researchmentioning

confidence: 99%

“…In 1994 the rating manual has been adapted in order to decrease usage time, to improve the accuracy and to turn it into an accessible rating tool for tutors teaching communication skills [50]. In its present form, using the rating manual, transcripts of audiotaped conversation between healthcare workers and cancer patients are analyzed utterance by utterance, on form, function, content and structure.…”

Section: Cancer Research Campaign Interview Rating Manualmentioning

confidence: 99%

“…Firstly, transcription is required and then it takes 2 h to rate a 15 min interview [50,56]. In addition, coding each utterance in several modes will lead to a very large complicated data set.…”

Section: Cancer Research Campaign Interview Rating Manualmentioning

confidence: 99%

“…Comparable to the CRCIRM system the observation method is suitable for sequential analysis, because continuous real-time measurement is employed. Effectiveness of workshops communication skills [17,50,54]; effectiveness of training for hospice nurses [16,54]; workshop evaluation [49]; effectiveness of workshops for healthcare workers in oncology [51,52] Interviews with (simulated) patients were tape-recorded and transcribed to permit detailed assessment by trained raters using an utterance by utterance analysis…”

Section: Medical Interview Aural Rating Scalementioning

confidence: 99%

See 4 more Smart Citations

Observation of nurse–patient interaction in oncology: review of assessment instruments

Caris-Verhallen

Timmermans²,

Dulmen

2004

Patient Education and Counseling

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The aim of this review is to identify assessment instruments that can be used for analyzing sequences and can be applied to research into nurse-patient communication in cancer care. A systematic search of the literature revealed a variety of methods and instruments applicable to studies recording nurse-patient interaction. The studies that were qualitative in nature offered valuable information on observational research in general, on procedures relating to informed consent and observational arrangements in nursing practice. The quantitative studies provided an insight into the content and structure of the interaction by describing communication concepts or by frequency counts of previously determined behaviours. Systematic research into interaction sequences was not found. However, some of the quantitative instruments identified could be adapted for this purpose. The complexity and time-consuming nature of observational research highlight the need for efficiency. For instance a combination of quantitative and qualitative instruments could be considered.

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