Communication Skills Training Increases Self-Efficacy of Health Care Professionals

Nørgaard, Birgitte; Ammentorp, Jette; Kyvik, Kirsten Ohm; Kofoed, Poul‐Erik

doi:10.1002/chp.21131

Cited by 125 publications

(104 citation statements)

References 20 publications

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“…This gave us the opportunity to study whether a positive effect could be found when the intervention was implemented in an entire organization. Previously, we have shown that the staff increased their self-efficacy both in relation to the communication with patients and with colleagues after having participated in the communication training course [15] . The question was then whether this increase would persist.…”

Section: Discussionmentioning

confidence: 93%

“…This questionnaire was further adapted for the present study and expanded with questions about inter-collegial communication [15] . The questionnaire was structured with eight questions elucidating the health care professionals' perceived self-efficacy in communication with patients and eleven questions concerning communication with colleagues.…”

Section: Data Collectionmentioning

confidence: 99%

“…Self-efficacy is widely used for self-assessment of the outcome of communication skills training and has proved to be an efficient and reliable method for monitoring professionals' benefits of attending a communication skills training course [13][14][15][16][17] .…”

mentioning

confidence: 99%

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Long term follow-up on health care professionals’ self-efficacy after communication skills training

Nørgaard

Ammentorp

Kofoed

2013

JNEP

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Introduction: Good communication is commonly recognised to be a precondition for optimal health care and treatment. Nevertheless, serious communication problems are still experienced by patients as well as by health care professionals and therefore an orthopaedic surgery department initiated a three-day communication skills training course for all staff members expecting an increase in patient-centeredness in communication and more respectful inter-collegial communication. The aim of this study is to report the long term effect of communication skills training course on health care professionals' self-efficacy in communication with patients and colleagues.

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Section: Discussionmentioning

confidence: 93%

Section: Data Collectionmentioning

confidence: 99%

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Long term follow-up on health care professionals’ self-efficacy after communication skills training

Nørgaard

Ammentorp

Kofoed

2013

JNEP

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“…Caring words, listening with all attentions, using a calm tone of voice, softly looking in the eyes, a smile and a genuine concern for well-being of the communicate are all what are needed and attainment of such mental state can be triggered automatically when one thinks about positive and loving thoughts. However, only the golden touch of love for all fellow human beings is most a needed [41][42][43][44][45][46][47].…”

Section: Resultsmentioning

confidence: 99%

Enhancing Positive Emotions via Positive Interpersonal Communication: An Unexplored Avenue towards Well-Being of Mankind

Mukherjee¹

2017

JPCPY

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Submit Manuscript | http://medcraveonline.com IntroductionIn Indian-Bengali community the elderlies, if occasion arises, bless the younger ones by touching the head and uttering "Be healthy, be happy and live long". It reflects the general belief, intricately interwoven with culture of this land, that being healthy, being happy and living long are the most coveted goals in human life. Perhaps the same sort of wishes for self and others -near and dear -existed and exists in human mind across generations and across different cultures globally. In the present articleHealth, Happiness and Longevity have been considered as three components of wellbeing of mankind. AbstractInterpersonal Communication is at the root of human existence itself. It is through communication that interpersonal relationships are formed, managed and dissolved (when the occasion arises). The quality of relationship -positivity/ negativity is one of the most powerful psychosocial predictors of one's physical and mental health outcomes.Positive emotions-experienced by an individual during, or subsequently to positive communication with another person produces a pleasant state of body and mind accompanied by enhanced immune system functioning, undoing of negative cardiovascular incidents, and building of physiological, psychological and social resources for coping with stressful life challenges and contribute to physical and mental health, happiness and more successful performance.Negative emotions also have an intuitively adaptive value. In an instant, they narrow other thought action repertoire to those of fight or flight that promote our survival in life threatening situations. They produce a downward spiral of ill-being unlike positive emotions which create on upward spiral of wellbeing. Such grossly opposite positions of them in human beings is due to "functional asymmetry" of our two hemispheres of brain -the right one sub serving negative emotions, activating specific neuroendocrine channels stimulating an unpleasant state of body and mind; and the left one sub serving positive emotions and activation of different neuroendocrine channels creating a pleasant state of body and mind.Even amidst overwhelming negativity in almost all dimensions of human life in the present era, a ray of hope is that relentless attempt to be a good communicator generating positive emotions in self and others can yield the desired result. It can go a long way out by cultivating the habit of being a good communicator. This is a matter of attitude and not money -caring words, listening with all attention, using a calm tone of voice, looking in the eyes, a smile and a genuine concern for wellbeing of the communicatee are all what are needed.

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“…Other reports have explored self-efficacy and patient care outcomes [Dahl & Hall, 2013;Jungert & Rosander, 2010]. Previous research reported ways to increase self-efficacy among healthcare professionals through communication training [Norgaard, Ammentorp, Kyvik & Kofoed, 2012] and problem-based learning [Darkwah, Ross, Williams, & Madill, 2011;Jungert & Rosander, 2010].…”

Section: Introductionmentioning

confidence: 99%

Does Interprofessional Education Influence Self-Efficacy and Cultural Competence in Pre-Clinical Doctor of Physical Therapy Students?

Smith¹,

Perry²,

Yorke³

2017

MedEdPublish

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Communication Skills Training Increases Self-Efficacy of Health Care Professionals

Abstract: Although the study was conducted in a real-world setting with many competing demands, a communication course produced an increase in self-efficacy. This result was observed for doctors, nurses, nursing assistants, and medical secretaries.

Cited by 125 publications

References 20 publications

Long term follow-up on health care professionals’ self-efficacy after communication skills training

Long term follow-up on health care professionals’ self-efficacy after communication skills training

Enhancing Positive Emotions via Positive Interpersonal Communication: An Unexplored Avenue towards Well-Being of Mankind

Does Interprofessional Education Influence Self-Efficacy and Cultural Competence in Pre-Clinical Doctor of Physical Therapy Students?

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