Communication Training: Significance and Effects of a Preliminary Psychological Intervention upon an Audit Team

Abstract

Communication constitutes an essential aspect of teamwork. This is especially true for audit teams, where communication takes place not only within the work group but also with the audit recipients. For this reason, given the poor evidence in the literature, communication training was carried out on an audit team. Training was divided into 10 meetings of two hours each, with the meetings taking place over 2 months. Questionnaires were administered to identify the characteristics and styles of communication, to assess the sense of perceived self-efficacy in general and at work, and to evaluate the knowledge inherent in the communication. This battery was administered before and after the training to evaluate its effectiveness and its effects on self-efficacy, communication style, and knowledge. Furthermore, a communication audit was performed on the feedback provided by the team, to highlight satisfaction, strengths, and any critical issues that emerged during the feedback phase. The results obtained suggest that training has an effect not only on individual knowledge but also on personological aspects. Communication among colleagues and general self-efficacy appear to be improved by the process. Self-efficacy also specifically improves in the work environment, with subjects feeling more able to manage relationships and collaborations with colleagues and supervisors. Moreover, the audit team members were satisfied with the training received, perceiving an improvement in their own communication skills during the feedback phases.

Long-term psychological intervention for parents of children with prolonged disorders of consciousness: a pilot study

“…Regarding the psychological distress of caregivers for patients with PDoC, 67 and 79% of respondents, respectively, reported thoughts of anxiety and depression, emphasizing once again the high level of psychological distress in this population ( Gosseries et al, 2023 ). Psychological interventions have been shown to improve various disorders, including stress, anxiety, and emotional disorders ( Cermak et al, 2022 ; LaRovere et al, 2022 ), as well as self-efficacy in the parents of children with acquired brain injuries ( Cardile et al, 2023 ), consistent with the present results. Beliefs regarding self-efficacy have also been demonstrated to impact the onset of response, cost of effort, and behavioral persistence in challenging situations ( Steffen et al, 2019 ).…”

Coping and Quality of Life Differences between Emergency and Rehabilitation Healthcare Workers

“…WP7, led by IRCCS Centro Neurolesi Bonino Pulejo in Sicily, focuses on acute myocardial infarction (AMI) and ischemic stroke (IS) settings, covering both the acute and rehabilitation phases. Its primary objective is to assess the aforementioned aspects to enhance the quality, safety, and accessibility of healthcare processes and services [ 6 ].…”

Auditing the Audits: A Systematic Review on Different Procedures in Telemedicine

“…System audit: examines the main organisational aspects, practices, procedures, and controls that support the efficiency of an entire organisation, a hospital, or a department. Clinical audit: is an intervention aimed at collecting and comparing clinical data with reference standards [21,22]. It is fundamental to improving clinical practice and equity in different settings.…”