Community Resilience and Crisis Management: Stakeholders Perspective of the Tourism Industry

Varghese, Blesson; Chennattuserry, Joseph Chacko

doi:10.1007/978-981-19-5763-5_2

Cited by 3 publications

(3 citation statements)

References 26 publications

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“…Resilience communication is a basic tool for destinations to improve their image and recover after a crisis and this research contributes to the literature on the subject by analyzing the impact of this communication on tourists, specifically on destination image (Varghese;Chennattuserry, 2022;Karadimitriou;Panagopoulos, 2023). This study demonstrates the Resilience communication is a basic tool for destinations to improve their image and recover after a crisis.…”

Section: Discussionmentioning

confidence: 71%

“…Some studies have analyzed destination reopening communications and are developing recommendations for effective resilience communication (Gera;Kumar, 2023;Li et al, 2022). However, resilience communication is still a very underused and understudied concept (Gera;Kumar, 2023;Varghese;Chennattuserry, 2022).…”

Section: Crisis and Resilience Communication Of Destinations To Resto...mentioning

confidence: 99%

“…Several studies have analyzed the crisis communication strategies of destinations after the pandemic (Khan, 2021;Ketter;Avraham, 2021;Li et al, 2022). Some of them (Varghese;Chennattuserry, 2022;Li et al, 2022) have focused on the contents or topics covered in the communication strategy and have shown that resilient and responsible destinations communicate primarily the measures taken to deal with the pandemic, such as the creation of medical centers in destinations, the promotion of sustainable development and the handing out of aid to mitigate the pandemic. Outdoor activities are preferably communicated by natural destinations, while the use of virtual reality tools, audio guides, and other technologies that allow social distancing are communicated mainly by cultural destinations (Li et al, 2022).…”

Section: Crisis and Resilience Communication Of Destinations To Resto...mentioning

confidence: 99%

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Impact of Crisis and Resilience Communication on Destination Image and Tourists Behaviour

Alba-María Martínez-Sala,

Assumpció Huertas,

Berta Ferrer-Rosell

et al. 2024

EPI

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Resilience communication is a fundamental tool for destinations to improve their image and recover after a crisis. Social media are also important tools for tourism communication and for creating tourist experiences and destination image. Therefore, social media are key tools for crisis communication. Based on a series of hypotheses, this paper proposes a conceptual model of crisis communication management that responds to the need to establish a set of premises related to resilience communication in the tourism sector. The empirical analytical study consisted of the quantitative analysis of the results of a survey questionnaire applied to test the hypotheses based on the formulation of a structural equation model. The results demonstrate the importance of social media communication in Perceived Health Risk (PHR) and its effect on perceived impressions, destination image, and related behavioral responses (Destination Recommendation, DR, and Visit Intention, VI). The four hypotheses in the research model have been confirmed, as the effects are statistically significant in a sample of posts analyzed, and the selected items explain every one of the factors. Specifically, the analysis shows that PHR negatively affects Destination Image (DI) and, in a stronger way, Post Impression (PI). Secondly, PI and DI influence one another and covary to some extent. Moreover, the overall DI, which has been affected by PHR, in turn affects DR and VI, demonstrating that PHR in communication ultimately influences DR and VI negatively too. Finally, is also verified both DR and VI are related and covary as intrinsic behavioral aspects related to DI. Resilience communication is a basic tool for destinations to improve their image and recover after a crisis and this research contributes to the literature on the subject by analyzing the impact of this communication on tourists, and specifically on destination image.

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Section: Discussionmentioning

confidence: 71%

Section: Crisis and Resilience Communication Of Destinations To Resto...mentioning

confidence: 99%

Section: Crisis and Resilience Communication Of Destinations To Resto...mentioning

confidence: 99%

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Impact of Crisis and Resilience Communication on Destination Image and Tourists Behaviour

Alba-María Martínez-Sala,

Assumpció Huertas,

Berta Ferrer-Rosell

et al. 2024

EPI

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Synergy Unleashed: Smart Governance, Sustainable Tourism, and the Bioeconomy

George,

Varghese,

Kulkarni

2024

Lecture Notes in Networks and Systems

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Characterisation of Hungary's regional tourism and economic performance between 2004 and 2022 in the light of EU funding

Gyurkó,

Bujdosó,

Rahmat

et al. 2024

Geographica Pannonica

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The objective of the study is to show the regional differences in Hungary in terms of economic determination and tourism performance. The overdominance of Budapest can be identified in most socio-economic indicators. The consequence of the capital's "hydrocephalus" is that Hungary's peripheral regions have developed serious economic challenges, and reducing regional disparities in these areas is key. From a tourism perspective in particular, the capital's hydrocephalus is also an opportunity, as the spill-over effect can increase the popularity of other destinations in the country. The Balaton and Western Transdanubia regions are the main beneficiaries of this effect. In addition to the analysis of regional disparities, the study also looks at the impact on tourism of the crisis periods caused by the 2008 global economic crisis and the pandemic that unfolded in 2020-2021, which led to a historic low in the tourism sector, notably the pandemic, by analysing longer time series data. The balance between international and domestic tourism is key to the resilience of tourism to the crisis. Multi-directional tourism can reduce exposure to external factors and contribute to the stability of the tourism industry.

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Community Resilience and Crisis Management: Stakeholders Perspective of the Tourism Industry

Cited by 3 publications

References 26 publications

Impact of Crisis and Resilience Communication on Destination Image and Tourists Behaviour

Impact of Crisis and Resilience Communication on Destination Image and Tourists Behaviour

Synergy Unleashed: Smart Governance, Sustainable Tourism, and the Bioeconomy

Characterisation of Hungary's regional tourism and economic performance between 2004 and 2022 in the light of EU funding

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