“…Learning “best practices” in communication is a benefit to both patients and healthcare professionals [5,6,7,8], and in veterinary medicine it is also a benefit to the client [9,10,11]. The literature on communication in physician, nursing and pharmacy training is extensive [8,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27], but less research has been conducted on communication in veterinary student training. Despite this limitation, extrapolation from other medical professions has allowed progress in establishing best practices for face-to-face interviews between veterinarians and their clients [28,29,30,31,32].…”