Comparative Analysis of Social Media Activities on Local Skincare Brands in Indonesia during the COVID-19 Pandemic
Abstract:Improvements in things done using Instagram have now made various skincare brands reach the broader community with two-way communication. The business value proposition of skincare brands requires a customer-centered approach that can understand their needs, wants, expectations, preferences, and behaviors. Generally, social media analytics tools for Instagram have three main features, namely activity, audience, and content in the form of data visualization. The result of visualizing data from Instagram analyti… Show more
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