“…12 To the best of our knowledge, an objective measure of patient's clinical complexity, considering all the characteristics and variables of a specific health care setting, is lacking. 17,18 The major weakness of the used methods is that the staff workload is conceptualized at a macro level, without taking into account the specific organizational characteristics (e.g., physical layout, information technology available) that may significantly affect workload. 19 When performing their tasks, clinicians and nurses encounter different situations and patients, which are determinants of the situation-and patientlevel workloads.…”