Comparing Internet commerce adoption between the Finnish and the European independent accommodation companies

Pesonen, Juho; Palo-oja, Outi-Maaria

doi:10.1007/978-3-211-99407-8_5

Cited by 8 publications

(8 citation statements)

References 10 publications

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“…The high proportion using entertainment and multimedia resources have Business Management and Strategy ISSN 2157-6068 2018 been identified with quality image, animation and 360-degree panoramas. This finding was congruent with Pesonen and Palo-oja (2010) where flash-animation is used widely in a company website.…”

Section: Research Question 2: What Is the Stage Of The Website Qualitsupporting

confidence: 83%

“…From the statistical result, travel agencies in Johor mostly did not stressed on their promotional package and entertainment resources in their website. Different with Pesonen and Palo-oja (2010), stated that the number of high interactivity feature for the Finnish and the European companies is quite low except for the use of multimedia. Here, multimedia resource plays an important role for giving reviews of destination and attracting people to choose their right destinations.…”

Section: Business Management and Strategymentioning

confidence: 95%

“…The extended Model of Internet Commerce Adoption (eMICA) (see Table 1) was used widely in tourism sectors (Doolin, Burgess & Cooper, 2002;Zafiropoulos, Vrana and Paschaloudis, 2005;Lin, Zhou and Guo, 2009;Pesonen and Palo-oja, 2010). This model…”

Section: The Extended Model Of Internet Commerce Adoption (Emica)mentioning

confidence: 99%

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Website Quality of the Travel Agencies in Malaysia

Long¹,

Hii²,

Kowang³

et al. 2018

BMS

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This paper examined the website quality of travel agencies in Malaysia. The extended Model of Internet Commerce Adoption (eMICA) is used to measure the research objectives. Travel agencies from Johor, the south most state in Malaysia are chosen as research sample in this study. The findings shows that travel agencies have websites which successfully provide basic information such as telephone number, address, email address, contact person, fax number and travel agency background but lack of reservation information. The majority of travel agencies (82.2%) that are analysed in this study are at Stage 2.

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Section: Research Question 2: What Is the Stage Of The Website Qualitsupporting

confidence: 83%

Section: Business Management and Strategymentioning

confidence: 95%

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Website Quality of the Travel Agencies in Malaysia

Long¹,

Hii²,

Kowang³

et al. 2018

BMS

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“…In our opinion the results of this study offer not only Portuguese mineral springs spas but spas in general the chance to further improve their internet dialogue with current and potential spa-goers. In fact, now that the use of the internet in the health and wellness value chain seems to be increasing significantly (Pesonen & Palo-oja, 2010), the importance of using a global and globally accessible medium more efficiently and interactively to consolidate the presence of all the sector's service providers (including those in complementary activities) is undeniable.…”

Section: Discussionmentioning

confidence: 99%

Website Effectiveness in Wellness Promotion By Portuguese Spas

Joukes

Gerry

2010

Journal of Hospitality and Tourism Management

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Until 2004, Portuguese spas were traditionally thought of as establishments in which noninvasive therapies based on naturally occurring sources of mineral water are provided under professional supervision. With the publication of the Decree-Law No. 142/2004, Portuguese legislation regulating spas changed quite dramatically: from that moment on, spa-owners, numbering some 40 establishments countrywide, were allowed to open up what had hitherto been a strictly health-orientated sector. Since then much has changed in the Portuguese mineral springs spa market: one of the main innovations has been the introduction of a large variety of services that may be termed 'wellness treatments' -therapies not strictly related to pre-existing health conditions. These are now being offered as a product range in their own right, along with traditional medical treatments, thus diversifying the services provided, with all based on the same highly therapeutic naturally occurring mineral water. Thus spa services are no longer just a health product but have also become a tourist attraction, thereby legally formalising something that, to a limited extent, had always been the case.With the change in the services offered, the typical customer profile has also modified significantly: users of today's spa facilities are younger (between 25 and 45 years of age) than in the past, from the middle-to middle-upper socioeconomic stratum, live in large urban centres, have a reasonably high level of education, and could be either male or female. Such clients often prefer making various short trips over the year to test out different destinations, and choose registered hotels with three or more stars for their stays. The changing client profile has forced firms to adapt the means they employ to establish a growing and loyal client base. Indeed, over the past five years, a large majority of Portuguese spa service providers have significantly upgraded not only their services and infrastructures, but also their use of internet sites. With these changes in mind, the study reported on here aimed to analyse the way such firms currently communicate with prospective clients using the web. The results of this study may offer both Portuguese spas and those in other locations the opportunity to further improve their dialogue with current and potential spa-goers.

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“…The information provided by metasearch websites is freely available and its data have been referred to in a number of research papers in the field. This is the case of Schamel, 2012;Pouplana, 2014;Pesonen and Palo-oja, 2010. 2.2 Official use of the average score UNWTO (2014) and Blomberg-Nyard and Anderson (2016) suggested the need to integrate online review ratings into hotel classification. This would be done to complement the quantitative measures offered by hotel classification schemes with the qualitative information provided by online reviews.…”

Section: Average Scorementioning

confidence: 99%

Average scores integration in official star rating scheme

Mellinas

Reino

2019

JHTT

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Purpose Evidence suggests that electronic word-of-mouth (eWOM) plays a highly influential role in decision-making when booking hotel rooms. The number of online sources where consumers can obtain information on hotel ratings provided has grown exponentially. Hence, a number of companies have developed average scores to summarize this information and to make it more easily available to consumers. Furthermore, official star rating schemes are starting to provide these commercially developed average scores to complement the information their schemes offer. The purpose of this paper is to examine the robustness of these systems. Design/methodology/approach Average scores from different systems, and the scores provided by one rating site were collected for 200 hotels and compared. Findings Findings suggested important differences in the ratings and assigned descriptive word across websites. Research limitations/implications The results imply that the application of average scores by official organizations is not legitimate and identifies a research gap in the area of consumer and star rating standardization. Originality/value The paper is of value to the industry and academia related to the examination of rating scales adopted by major online review tourism providers. Evidence of malpractice has been identified and the adoption of this type of scales by official star rating schemes is questioned.

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Comparing Internet commerce adoption between the Finnish and the European independent accommodation companies

Cited by 8 publications

References 10 publications

Website Quality of the Travel Agencies in Malaysia

Website Quality of the Travel Agencies in Malaysia

Website Effectiveness in Wellness Promotion By Portuguese Spas

Average scores integration in official star rating scheme

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