Comparing Item Nonresponse across Different Delivery Modes in General Population Surveys

Lesser, Virginia M.; Newton, Lydia A.; Yang, Daniel

doi:10.29115/sp-2012-0009

Cited by 11 publications

(10 citation statements)

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“…We found that the unimode mail-only group had a lower total item response and lower aggregate item response rate when comparing them to the mixed-mode groups after all points of contact observed, which is consistent with previous literature (Israel and Lamm 2012; Lesser et al 2012; Messer et al 2012). The mixed-mode groups had an advantage in yielding higher total item and aggregate item response rates because a large proportion of surveys were completed via the web before switching survey modes.…”

Section: Discussionsupporting

confidence: 92%

Comparing Two Web/Mail Mixed-mode Contact Protocols to a Unimode Mail Survey

Newberry

Israel

2017

Field Methods

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Recent research has shown mixed-mode surveys are advantageous for organizations to use in collecting data. Previous research explored web/ mail mode effects for four-contact waves. This study explores the effect of web/mail mixed-mode systems over a series of contacts on the customer satisfaction data from the Florida Cooperative Extension Service during 2012-2013. The experimental design involved a group of clients who provided e-mail and mail contact information randomly assigned to two mixedmode treatment groups and a mail-only control. Demographic and service utilization data were compared to assess response rates and nonresponse bias. Logistic regression showed the treatment groups had similar response rates and nonresponse bias. The fifth contact was statistically significant in increasing response rates but did not reduce nonresponse bias. Future research should continue exploring optimizing the number of contacts in mixed-mode survey methodology.

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Section: Discussionsupporting

confidence: 92%

Comparing Two Web/Mail Mixed-mode Contact Protocols to a Unimode Mail Survey

Newberry

Israel

2017

Field Methods

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“…The causes of item nonresponse may include not knowing or inability to recall the answer, lack of respondent motivation, concerns about confidentiality, or inadvertent skipping (Beatty and Herrmann 2002).Web surveys produce significantly higher item-nonresponse rates than interviewer-administered surveys (Duffy, Smith and Terhanian 2005;Heerwegh 2009;Lesser, Newton, and Yang 2012;Jäckle, Lynn, and Burton 2015). This difference suggests that there may be scope to reduce itemnonresponse rates on web surveys if relevant aspects of the interviewer-administered context could be replicated.…”

Section: Introductionmentioning

confidence: 99%

Using Motivational Statements in Web-Instrument Design to Reduce Item-Missing Rates in a Mixed-Mode Context

Baghal¹,

Lynn

2015

Public Opinion Quarterly

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Web questionnaires, including those used in mixed-mode surveys, generally produce higher levels of item nonresponse than interviewer-administered questionnaires. Item nonresponse is generally seen as having a detrimental impact on data quality. The current study examines using motivational statements to reduce item nonresponse in a web survey component of a mixed-mode design. The effects of alternative implementations are MOTIVATION AND WEB ITEM MISSING RATES

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“…Telephone surveys provide an economical option to directly sample caregivers from the general population across large geographic areas and often produce higher quality data due to lower rates of item non-response when compared to mail or web surveys (Bowling, 2005; Lesser, Newton, & Yang, 2012). Innovative telephone survey methods, such as Interactive Voice Response (IVR), has potential for advancing our understanding of child maltreatment by obtaining general population estimates in a way that addresses potential bias in self-reporting.…”

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confidence: 99%

Bias in child maltreatment self-reports using interactive voice response (IVR)

Kepple

Freisthler

Johnson‐Motoyama

2014

Child Abuse & Neglect

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Few methods estimate the prevalence of child maltreatment in the general population due to concerns about socially desirable responding and mandated reporting laws. Innovative methods, such as Interactive Voice Response (IVR), may obtain better estimates that address these concerns. This study examined the utility of Interactive Voice Response (IVR) for child maltreatment behaviors by assessing differences between respondents who completed and did not complete a survey using IVR technology. A mixed-mode telephone survey was conducted in English and Spanish in 50 cities in California during 2009. Caregivers (n = 3,023) self-reported abusive and neglectful parenting behaviors for a focal child under the age of 13 using Computer-Assisted Telephone Interviewing and IVR. We used Hierarchical Generalized Linear Models to compare survey completion by caregivers nested within cities for the full sample and age-specific ranges. For demographic characteristics, caregivers born in the United States were more likely to complete the survey when controlling for covariates. Parenting stress, provision of physical needs, and provision of supervisory needs were not associated with survey completion in the full multivariate model. For caregivers of children 0 to 4 years (n = 838), those reporting they could often or always hear their child from another room had a higher likelihood of survey completion. The findings suggest IVR could prove to be useful for future surveys that aim to estimate abusive and/or neglectful parenting behaviors given the limited bias observed for demographic characteristics and problematic parenting behaviors. Further research should expand upon its utility to advance estimation rates.

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Comparing Item Nonresponse across Different Delivery Modes in General Population Surveys

Cited by 11 publications

References 0 publications

Comparing Two Web/Mail Mixed-mode Contact Protocols to a Unimode Mail Survey

Comparing Two Web/Mail Mixed-mode Contact Protocols to a Unimode Mail Survey

Using Motivational Statements in Web-Instrument Design to Reduce Item-Missing Rates in a Mixed-Mode Context

Bias in child maltreatment self-reports using interactive voice response (IVR)

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