This paper is an exploration of a dilemma that is central to the place of day centres in tackling single homelessness, and raises issues for social work more generally. On the one hand, day centres provide vital services to a vulnerable group in a safe, nonthreatening and non-judgemental setting; on the other hand, in doing so, they are believed to impede opportunities for personal change. The paper draws on findings from a research study which compared and contrasted the priorities of single homeless people with multiple support needs with the priorities of support services, exploring the role of encounters between service users and agencies in either overcoming or reinforcing multiple exclusion homelessness. This paper focuses on evidence about the use of day centres. It seeks to draw on theological insights to explore day centres as 'places of sanctuary' whose largely unconditional accessibility enables them to serve as both a last refuge for the victims of multiple rejection and a safe place to confront the past. This paper will take the debate about conditionality in welfare provision beyond the field of homelessness to address one of the oldest dilemmas of social work: how to facilitate change while respecting people's free agency.
2Key words: homelessness; sanctuary; day centre; conditionality
The contested world of homeless people's day centresThis paper uses evidence from research with single homeless people to explore a dilemma at the heart of day centre provision for this group. How can a service both appeal to service users on their terms and be a vehicle for change? After reviewing research into homeless people's day centres, the concept of 'sanctuary' will be advanced as a way of understanding how day centres seek to resolve this dilemma in practice. Conclusions will be drawn that shed light on one of the oldest issues for social work: how to effect change in people in ways that still respect their free agency. Thirdly, in the 'community work approach', day centres aim to foster personal change, by encouraging service users to tap into their inner resources through, for instance, skill development and work-related activity. While this is a helpful categorisation of the broad character of day centres, most manifest elements of more 4 than one of these approaches, and the dilemma identified at the beginning of this section is obscured. How can a service maintain open accessibility while pursuing personal change agendas for which service access might need to be made conditional?
Day centres within broader homelessness strategiesThe criticism that day centres support the very lifestyles they are meant to challenge has become part of the folklore of homelessness policy for at least the last 20 years (Randall and Brown, 2002), and cannot be fully addressed without exploring broader urban developments and homelessness strategies. Two issues are of particular relevance: strategies of social cleansing associated with the 'revanchist' city; and the process of 'responsibilising' disruptive and anti-so...