Comparing nightclub customers’ preferences in existing and emerging markets

Kubacki, Krzysztof; Skinner, Heather; Parfitt, Scott; Moss, Gloria

doi:10.1016/j.ijhm.2006.12.002

Cited by 24 publications

(17 citation statements)

References 43 publications

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“…The service marketing literature has recognised that the servicescape applying the sensation dimension is much more important in quality perception than earlier studies argued (Kubacki et al, 2007). Furthermore, six participants expressed that they prefer restaurants with an aesthetically pleasing design that can induce sensory pleasure.…”

Section: Sensation Satisfactionmentioning

confidence: 91%

Commercial hospitality in restaurants and tourist accommodation: Perspectives from international consumer experience in Scotland

Teng

2011

International Journal of Hospitality Management

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Section: Sensation Satisfactionmentioning

confidence: 91%

Commercial hospitality in restaurants and tourist accommodation: Perspectives from international consumer experience in Scotland

Teng

2011

International Journal of Hospitality Management

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“…In such facilities, an individual customer's perception of the service quality is highly influenced by the composition of the clientele. For example, some female gym members do not enjoy sharing the same facility with males, and in nightclubs and bars, males typically have strong preferences for other customers being female (Skinner et al 2005, Kubacki et al 2007. Other service settings where customer satisfaction is influenced by the others' characteristics (such as age, socioeconomic status, intellectual capabilities, etc.)…”

Section: Introductionmentioning

confidence: 99%

Pricing and Capacity Allocation for Shared Services

Kostami

Kostamis

Ziya

2017

M&SOM

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We study the pricing and capacity allocation problem of a service provider who serves two distinct customer classes. Customers within each class are inherently heterogeneous in their willingness to pay for service, but their utilities are also affected by the presence of other customers in the system. Specifically, customer utilities depend on how many customers are in the system at the time of service as well as who these other customers are. We find that if the service provider can price discriminate between customer classes, pricing out a class, i.e., operating an exclusive system, can sometimes be optimal and that depends only on classes' perceptions of each other. If the provider must charge a single price, an exclusive system is even more likely. We extend our analysis to a service provider who can prevent class interaction by allocating separate capacity segments to the two customer classes. Under price discrimination, allocating capacity is optimal if the "net appreciation" between classes, as defined in the paper, is negative. However, under a single-price policy, allocating capacity can be optimal even if this net appreciation is positive. We describe in detail how the nature of asymmetry in classes' perception of each other determines the optimal strategy.

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“…Existen algunos estudios puramente descriptivos de la oferta de ocio nocturno en Taiwan (Huang, 2011), el sur de Londres (Andersson, 2011), Berlín (Bader & Scharenberg, 2010), Belgrado (Todorovic & Bakir, 2005), Milwaukee (Campo &Ryan, 2008) y Los Ángeles (Hong & Duff, 1997). Existe un estudio sobre disputas por derechos de autor entre discotecas y sociedades gestoras (Homan, 2010), estudios sobre las discotecas como lugar de trabajo (Sosteric, 1993(Sosteric, , 1996, estudios históricos (Austin, 1994;Krasnow, 1999;Oak & Schmidgall, 2009;Tuck, 2008), y un grupo de estudios sobre servicescape (Berkley, 1996;Kubacki, Skinner, Parfitt & Moss, 2007;McVeigh, 2004;Rose, 1994;Skinner, Kubacki, Parfitt & Moss, 2008;Skinner, Moss & Parfitt, 2005) que constituyen las únicas publicaciones de interés para estudiosos de la gestión y el turismo. Existen algunos estudios etnográficos realizados en el contexto de las discotecas (Davis, 2008;Hendrie, Mannion & Godfrey, 2009;Réau, 2006;Weichbold & Zorowka, 2005), estudiando las discotecas como un entorno de exhibición sexual (Hendrieet al, 2009) y ostentación social (Davis, 2008;Réau, 2006).…”

Section: Introductionunclassified

Localización y peculiaridades de la oferta de ocio nocturno de Ibiza

Cardona

Xing

Criado

2017

J. Professional Business Review

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Ibiza is known worldwide for its nightclubs, parties and nightlife. The nightlife supply is not homogeneous, there are areas with a high presence of this supply while in others is scarce or nonexistent. But even among the nightlife areas there are differences in the supply. This work is a description of the existing supply of nightlife currently on the island of Ibiza. The description has been made based on the review of the local press and literature. In addition field work consisting in the visit of the main areas was performed. The main concentrations of nightlife supply are the Sant Antoni Bay, the port of Ibiza and Platjad'enBossa. In Sant Antoni Bay stresses the area of Sunset and the West End. In the city of Ibiza highlights the neighborhood of La Marina and the Promenade. Near the city, Playa d'enBossa is characterized by the beach clubs and the hotel clubs. As a conclusion to indicate that the supply of nightlife is not homogeneously distributed throughout the island due to historical, business and regulatory reasons. There are three main areas with different supplies and demands. The main recommendations are: to carry out reinvestments to maintain the quality; maintaining a diversified demand; maintain a certain business freedom but not a total laxity in the regulations. RESUMENIbiza es conocida mundialmente por sus discotecas, sus fiestas y su ocio nocturno. La oferta de ocio nocturno no es homogénea, hay zonas con una elevada presencia de esta oferta mientras que en otras es escasa o inexistente. Pero incluso entre las zonas de ocio nocturno hay diferencias en la oferta. Este trabajo es una descripción de la oferta de ocio nocturno

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Comparing nightclub customers’ preferences in existing and emerging markets

Cited by 24 publications

References 43 publications

Commercial hospitality in restaurants and tourist accommodation: Perspectives from international consumer experience in Scotland

Commercial hospitality in restaurants and tourist accommodation: Perspectives from international consumer experience in Scotland

Pricing and Capacity Allocation for Shared Services

Localización y peculiaridades de la oferta de ocio nocturno de Ibiza

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