2021
DOI: 10.33225/pmc/21.16.28
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Comparing Scheduling Appointment Rules Performance in Health Care Units: A Discrete Event Simulation Approach

Abstract: Health care systems are affected by sudden increases in demand that can be generated by factors such as natural disasters, terrorist attacks, epidemics, among others. Patient demand can be divided between scheduled and walk-in and, in pandemic scenarios, both of them must be managed in order to avoid higher patient waiting times or number in queue. A discrete event simulation model is proposed in order to evaluate critical indicators like: patient waiting times, number in queue, resource utilization (doctors),… Show more

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