Comparison of Clients’ Satisfaction in Family Health Adapted Centres and Primary Health Care Centres in Baghdad 2018

Abstract

Background: Patient satisfaction is a key criterion for evaluating the quality of health-care services. Family health strategy is now being used in a number of primary health care centers as a new model to enhance the quality of provided health care services. Aim of Study:To evaluate and detect differences in the quality of services provided by family health adapted centers and primary health care centers. Method:A comparative cross-sectional study was conducted to measure clients' satisfaction in two family health adapted centers and two traditional primary health care centers. Data was collected from 240 participants through direct interview using a SERVQUAL based questionnaire.Results: Total satisfaction score was significantly higher in family health adapted centers (79.18±5.054) compared to that in primary health care centers (50.76±11.801). The means of all the studied dimensions in family health adapted centers were also significantly higher than that in primary health care centers. Conclusion:Overall Patients' satisfaction in family health adapted centres was higher than in traditional primary health care centres in all the studied dimensions, reflecting that the quality of care is better in family health adapted centers.