Comparison of Pangkah Kulon Village, Gresik Regency With Intan Jaya Village, Kampar Regency in Public Service in 2017

Abstract

Pangkah Kulon, a village located in Gresik Regency has the best service innovation to the local community, meanwhile the Village Intan Jaya, in Kampar regency, was far from service standards. Methods and research approaches were conducted using qualitative research method with a descriptive approach, data collection through observation method, in-depth interview, documentation and focus group discussion. Informant determination technique was done by criterion-based selection technique. The results of the research indicate that the service of Intan Jaya Village cannot be well organized which is seen from not fulfilling the standard of service, the service procedure which is difficult to be understood by the society, the recruitment of old system employees, the absence of service innovation, the absence of system in response to various complaints of society, service layout.