Competency-Based Staff Training

Behavioral Training and Performance Management of Human Services Organization Care Providers During the COVID-19 Pandemic

“…Participants role-played each protocol, rehearsed the procedures that would apply with students and co-workers, and received behavior-contingent praise and correction from the supervisors conducting training sessions. These combined methods of instruction, demonstration, rehearsal, and feedback were consistent with behavioral skills training (BST) shown to be effective with human services employees (Belisle et al, 2016 ; Reid, 2017 ; Whiting et al, 2014 ).…”

“…Specifically, we relied on task analyzed behavior checklists, virtual and in-person BST, in vivo supervision, performance feedback, and knowledge and competency evaluations as the foundations of a comprehensive strategy toward risk mitigation. These methods were selected because they have robust evidence-based support, have been replicated many times within human services organizations, and recommended to teach and maintain care provider skills (DiGennaro Reed et al, 2013 ; Lerman et al, 2015 ; Parsons et al, 2012 , 2013 ; Reid, 2017 ).…”

“…In particular, behavioral skills training (BST) (Parsons et al, 2012 ) can be adopted to instruct practitioners in best practices for health promotion and risk mitigation. As well, enhanced supervision and program monitoring will be required for performance management of the workforce (DiGennaro Reed et al 2013 ; Luiselli, 2015 ; Reid, 2017 ).…”

Re-Establishing Solid Food Consumption in a Person With Traumatic Brain Injury and Extended Food Avoidance/Restriction Using a Multicomponent Behavioral Intervention

“…The treatment plan (described below) was explained to Tammy before and throughout all sessions. Because feeding assistance in residential rehabilitation programs is often provided by support staff who have little to no knowledge of swallowing disorders and their treatment (Crary & Groher, 2006), the supervising clinician trained the care providers responsible for interacting with Tammy during meals through verbal and written instructions, demonstration, rehearsal, and performance feedback (Reid, 2017) and written in plain language as easily followed steps increasing the likelihood of consistent implementation (Jarmolowicz et al, 2008). The principal treatment procedures, clinical rationale, and evidence basis were as follows:…”

Application of a self‐management intervention to improve data recording of educational care providers

“…Some of the potential advantages of self‐management procedures are (a) reduced need for continuous supervision (Doerner et al, ), (b) ease of implementation (Burg et al, ), (c) receptivity by care providers (Reid & Parsons, ), and (d) “an element of individual responsibility that is often missing in standard, top‐down, supervisor‐centered staff management systems” (Richman et al, , p. 408). However, self‐management approaches to training and performance of care providers have been evaluated less frequently than conventional applied behaviour analysis methods (Lerman et al, ; Reid, ). As well, prior studies have concentrated on residential programmes for adults and research should extend to other populations and service settings.…”