Competing in the service sector ‐ The entrepreneurial challenge

Rodie, Amy Risch; Martin, Charles L.

doi:10.1108/13552550110385718

Cited by 24 publications

(3 citation statements)

References 17 publications

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“…Moreover, when the technology set is characterized by variable returns to scale (VRS), both output-oriented and input-oriented technical efficiencies are not generally equal. If we evaluate the efficiency of a tourist hotel by the output-oriented approach, then we may not fully characterize its operational management since it is unable to distinguish between quasi-fixed inputs (such as Unlike manufacturing products that could be inventoried for future use, the inseparability of services requires the presence and involvement of providers and customers [7,8]. Since there are no buffer inventories of service to smooth out any imbalances between capacity and demand, demand uncertainty affects the performance of the hotel industry severely.…”

Section: Introductionmentioning

confidence: 99%

“…Since there are no buffer inventories of service to smooth out any imbalances between capacity and demand, demand uncertainty affects the performance of the hotel industry severely. To avoid a suboptimum period of over-or under-capacity, the service industry has to pay considerable attention to harmonizing the timing of capacity and demand [8]. Holthausen [9] claimed that demand uncertainty is positively related to the capacity expansion decision of firms.…”

Section: Introductionmentioning

confidence: 99%

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Evaluating the Performances of Taiwan’s International Tourist Hotels: Applying the Directional Distance Function and Meta-Frontier Approach

et al. 2019

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This study employs the directional distance function in the meta-frontier model by expanding outputs, contracting inputs, and fastening quasi-fixed inputs simultaneously on a dataset of 170 observations obtained from the annual reports of international tourist hotels. Empirical results show that the meta-efficiency and technology gap (TG) of foreign-owned hotels are better than those of domestic hotels. In addition, employees of foreign-owned hotels are more productive than those of domestic hotels. The findings imply that Taiwan's tourist hotels should structure a plan to augment their operating scales.Sustainability 2019, 11, 5773 2 of 11 the number of rooms and floor space) and variable inputs. On the other hand, the approach may overestimate the ability for adjustment by hotel management if the input-oriented model ignores the existence of quasi-fixed inputs [5]. Furthermore, the objective of tourist hotels is to expand outputs rather than to contract inputs. Hence, it is inappropriate to evaluate hotels' efficiency by ignoring output expansion. The directional distance function, proposed by Färe and Grosskopf [6] and capable of expanding outputs and contracting inputs simultaneously, can fulfill the demand of this study. Therefore, this study modifies the directional distance function in the meta-frontier model in order to consider expanding outputs, contracting inputs, and fixed quasi-fixed inputs in the short-run. In addition, quasi-fixed inputs can be adjusted in the long run, and thus we offer different strategies and analysis over different periods.This paper is organized as follows. Following this introduction, Section 2 is the literature review.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Evaluating the Performances of Taiwan’s International Tourist Hotels: Applying the Directional Distance Function and Meta-Frontier Approach

et al. 2019

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“…As particularidades do setor de serviços na oferta de "produtos intangíveis" (intangibilidade, heterogeneidade, perecibilidade, simultaneidade) escondem a complexidade do cenário competitivo deste setor (RODIE; MARTIN, 2001). As empresas de serviços também sofrem influência externa, uma vez que podem ser altamente afetadas e influenciadas por avanços tecnológicos, regulamentação governamental e aumento de preço da energia (SCHMENNER, 1985).…”

Section: Introductionunclassified

Inteligência competitiva em organizações de serviços: uma revisão sistemática da literatura

Cruz

Sakaya

Ferreira

et al. 2015

Revista PO: R. Eletr. de Eng. de Produção e Correlatas

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Resumo: É crescente a importância do setor de serviços na economia mundial. Diante de um mercado dinâmico e globalizado, marcado pela concorrência acirrada, a inteligência competitiva -IC pode auxiliar as organizações de serviços no processo de tomada de decisão e na concepção de vantagens competitivas frente aos concorrentes. Nesse contexto, este trabalho tem por objetivo delinear o estado da arte relativo à utilização da inteligência competitiva em organizações do setor de serviços, através da pesquisa e análise de artigos presentes nas principais bases de dados. Este estudo possui caráter teórico-conceitual, compreendendo uma revisão bibliográfica sistemática da literatura, incluindo uma análise bibliométrica e análise de conteúdo. Foram levantadas publicações em periódicos indexados pelas seguintes bases condizentes com o tema da investigação: Web of Knowledge, Scopus, Ebsco, ScienceDirect, e Engineering Village. Os resultados permitem inferir sobre a importância sobre o tema inteligência competitiva para a sobrevivência e aumento da competitividade em organizações de serviços. Por fim, verificou-se a existência de uma lacuna relacionada a estudos prescritivos, com foco em investigações aprofundadas sobre o tema abordado, sendo este tipo de estudo relevante para que a área atinja maturidade. Palavras-chave: Inteligência competitiva. Organizações de serviços. Revisão bibliográfica sistemática.Abstract: It is growing the importance of services sector in the global economy. Facing a global and dynamic market, characterized by fierce competition, Competitive Intelligence -CI can help services organizations in decision making process and in the conception of competitive advantages against competitors. This paper aims to outline the state of art concerning the use of competitive intelligence in the services sector organizations, through research and analysis of articles found in major databases. This is a theoretical study consisting of a systematic literature review including bibliometric and content analysis. Relevant publications were retrieved in the following data bases related to the subject: Web of Knowledge, Scopus, Ebsco, ScienceDirect, and Engineering Village. The results allow considering the importance of competitive intelligence for survival and competitiveness of services organizations. Finally, it was verified the existence of a gap related to prescriptive studies, focusing on investigations about the subject, being this type of study relevant to the area to reach maturity.

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