“…Olubunmi, Timothy, Alabi and Israel (2014), Porter (1980), andSimeone, Marotta andRotondo (2015) underpinned that business leaders can attract more consumers by offering differentiated services and products that customers perceive as better than the services and products that competitors offer. According to Lin and Chang (2015), Morgan (2015), and Porter, business owners can achieve differentiation in diverse ways, including through 1) customer service, 2) technology features, 3) brand image, 4) dealer network, and 5) design. Haddad, Wu and Wingender Jr. (2015) opined that prior to implementing differentiation strategies; business leaders must consider market needs and ensure that employees have adequate training to offer services under flexible conditions.…”