Complacent Effect of Age and Education on the Online Banking-Service Compatibility: Study in Delhi and National Capital Region

Abstract

This study aims to determine the effect of age and education on the customers' service compatibility and determine the awareness level of the banking customers related to the banking services. The collection of data will be a blend of primary and secondary sources based on private banks. Based on the findings, it can be said that gender affects service compatibility with the user. Still, the education level has no direct effect on compatibility.