Complaint management model of manufacturing products using text mining and potential failure identification

Astanti, Ririn Diar; Sutanto, Ivana Carissa; Ai, The Jin

doi:10.1108/tqm-05-2021-0145

Cited by 3 publications

(2 citation statements)

References 46 publications

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“…The Pareto diagram is a powerful tool that may help an organization to detect the causes of problems and failure, distribute efforts to solve issues, determine the costliest processes, and improve quality and performance (Al-Zwainy & Mezher, 2018;Astanti et al, 2022;Du & Su, 2015;Statsenko et al, 2021). The 80/20 Pareto principle and its three zones: ''A,'' ''B,'' and ''C,'' consists of three steps: classification, differentiation and resource allocation (Grosfeld-Nir et al, 2007).…”

Section: Using Pareto Diagram and Abc Analysis For Hr Costsmentioning

confidence: 99%

Implementing ABC as Cost Management Model for the Human Resources Department: Evidence From a Romanian Entity

et al. 2023

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The study proposes a cost management model for recruitment, selection, employment, and integration (RSEI), for the human resources (HR) department in order to identify the possibilities of cost optimization. The proposed model consisted of applying the activity-based costing (ABC) method, as a novelty in the HR field, by developing an algorithm for calculating the cost per employee. To observe the evolution of the analyzed RSEI process costs, the Pareto Chart and the Markov chain model were used. To verify the viability of the model, it was applied within an industrial company. The research results indicated that: in the recruitment process, the most consuming resource is the use of recruitment agencies (89.50% of the recruitment cost); in the selection process, the protocol consumes 66.80%; in the employment and payment processes, salaries consume 52.20%, and insurance taxes 34.80%; in the integration processes, the most consuming resources are tutors with overtime pay (63.30%). After identifying and quantifying the high costs, a plan of measures is drawn up to minimize costs. The study contributes to the RSEI cost literature and has practical implications for human resources practices and organizational performance. The analysis is limited to a few processes of HR, but these are the most consuming resources and the most important in recruitment. The model could be implemented as a future direction for other improvements of the HR processes (performance evaluation, dysfunctional social analysis, motivation, reward and compensation), career management analysis, or other company’s processes.

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Section: Using Pareto Diagram and Abc Analysis For Hr Costsmentioning

confidence: 99%

Implementing ABC as Cost Management Model for the Human Resources Department: Evidence From a Romanian Entity

et al. 2023

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“…The data provided by SimaPro ® software (version 9.2.0.2) were presented through the Pareto Diagram tool, which established an order of the causes of impacts on human health and the environment. According to Aminmahalati (2021), the Pareto Diagram, associated with simulations, such as those generated by SimaPro ® , enables the identification of opportunities for process optimizations, reducing the negative externalities generated by a product [45,46]. This analysis pointed out that aluminum is the most toxic component of a bike; therefore, the following section presents the methodological procedures employed to propose the replacement of this material for another one engaged with sustainable development.…”

Section: Duplicate Removal 23mentioning

confidence: 99%

Application of a Generic Model for the Transition to a Product Classified as a Product-Service System: Bike Sharing Case

et al. 2023

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This paper aims to apply a generic model for the transition to a product classified as a Product-Service System in the bike sharing case. For theoretical foundation, a systematic literature review was conducted, and then, the model was developed and validated with PSS experts and statistical analysis. Considering the need of PSS products to be aligned with the Tripple Botton Line, a Life Cycle Analysis (LCA) was performed to measure the environmental and human health impacts of a bike. Aiming to design an action plan and mitigate these impacts, the generic model was applied. The results contribute to (i) the theoretical development of the literature by proposing a generic model validated and applicable in other cases, and (ii) with the practical development, since with the application of the LCA and the model, it was possible to identify an alternative to mitigate the impacts of the most polluting part of a bike: the aluminum frame. Thus, this study proposes substituting aluminum with a polymeric biocomposite: a blend between polypropylene and bamboo fiber. Given the theoretical modeling of this work, future studies can focus on the practical validation of this blend through mechanical testing.

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Data Collection, data mining and transfer of learning based on customer temperament-centered complaint handling system and one-of-a-kind complaint handling dataset

Lee,

Zhao

2024

Advanced Engineering Informatics

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Complaint management model of manufacturing products using text mining and potential failure identification

Cited by 3 publications

References 46 publications

Implementing ABC as Cost Management Model for the Human Resources Department: Evidence From a Romanian Entity

Implementing ABC as Cost Management Model for the Human Resources Department: Evidence From a Romanian Entity

Application of a Generic Model for the Transition to a Product Classified as a Product-Service System: Bike Sharing Case

Data Collection, data mining and transfer of learning based on customer temperament-centered complaint handling system and one-of-a-kind complaint handling dataset

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