Complaint sequences across proficiency levels: the contribution of pragmatics and multimodality

Beltrán-Palanques, Vicent

doi:10.6035/14018.2016.141603

Cited by 2 publications

(2 citation statements)

References 236 publications

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“…A speech act is the basic unit of language communication. Beltrán Palanques [17] explores the complaints and responses to complaints by English learners at different levels through paralanguage and body language resources in order to explore how to implement and construct sequences using various semiotic modes. Beltrán-Palanques and Querol-Julian [11] used English as an additional language to analyze the complaint sequences of two groups of learners at different levels, other semiotic modes participating in meaning negotiation, and meaning construction of utterances.…”

Section: Review Of Multimodal Pragmaticsmentioning

confidence: 99%

The Modality Density of Pragmatic Apology in L2

Liu

2022

International Transactions on Electrical Energy Systems

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In this study, multimodal interaction analysis is used to analyze the apology act of two Chinese EFL learners and two Bangladeshi EFL learners in face-to-face interaction through task-role-playing via the multimodal software Elan. The radar figures are also drawn to show the similarities and differences of the modal density of six different modal resources: gesture, head movement, gaze, facial expression, posture, and utterances. It is found that the intensity of the gaze modality used by the four participants is higher with the gaze modality and utterance modality occupying the central position in the sequence of the apology act. Chinese learners of English and Bangladeshi learners of English achieve the highest values as regards the intensity of each mode in explanatory strategy and repair strategy, respectively. It indicates that they attach importance to different apology strategies. Chinese EFL learners, by contrast, have low modal complexity, suggesting that they do not engage in complex actions, but still use verbal and nonverbal modes together to build the ongoing meaning of conversations. As is indicated, pragmatic competence is the ability of language users to communicate properly in social interaction. And, communication needs different modes to coordinate, produce resultant force and play a role. Meanwhile, the application of multi-modal analysis to the speech act of apology is a new paradigm to re-examine the classic study of pragmatic competence, in which the construction and negotiation of utterance meaning can be revealed, to a greater extent, more clearly and completely.

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Section: Review Of Multimodal Pragmaticsmentioning

confidence: 99%

The Modality Density of Pragmatic Apology in L2

Liu

2022

International Transactions on Electrical Energy Systems

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“…The scenario involves two close friends and a high level of offence due to the interlocutors' relationship and the damage caused. In particular, the scenario describes a situation in which a friend has not invited his/her friend to a party (Beltrán-Palanques, 2016. For the role-play, the participants were asked to interact naturally to achieve communicative goals and no time constraints were imposed.…”

Section: Methodsmentioning

confidence: 99%

Exploring Learners’ Backchannel Production in Complaint Sequences Across Proficiency Levels

Beltrán-Palanque¹

2023

INT J INSTRUCTION

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To participate effectively in interaction, interlocutors should make use of various resources such as backchannels. Through backchannels, listeners can, for example, show attention and provide support and feedback. The study aims to explore the effect of proficiency level on backchannel production. 64 English learners at two different proficiency levels participated in a role-play task consisting of a complaint situation. The learners' production of backchannels was analysed in terms of frequency and typology. Results suggest that the proficiency level and the role adopted in the simulated task appeared to affect the overall frequency and typology of backchannels. Learners with a higher level of language proficiency seem to use backchannels more frequently, probably due to their greater linguistic repertoire and pragmatic awareness regarding the construction of interaction. Results also show that the backchannel categories of continuer and agreement stand out above the rest. Finally, the study offers some pedagogical implications concerning the treatment of backchannels in the language classroom.

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Complaint sequences across proficiency levels: the contribution of pragmatics and multimodality

Cited by 2 publications

References 236 publications

The Modality Density of Pragmatic Apology in L2

The Modality Density of Pragmatic Apology in L2

Exploring Learners’ Backchannel Production in Complaint Sequences Across Proficiency Levels

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