Compliance Enhancement in Tourism: Regulatory Alignment and Design Optimization at Kedai Kopi Kosong Lima

Abstract

The optimization of facility layout and landscape design is critical for the operational success of service-oriented businesses. In the context of the coffee shop sector, classified as medium-low risk in regulatory frameworks, these elements are paramount for ensuring regulatory compliance and enhancing customer experience. This investigation was conducted to evaluate the alignment of Kedai Kopi Kosong Lima's facilities with the stipulated restaurant business standards set forth in the Regulation of the Minister of Tourism and Creative Economy No. 4 of 2021. Concurrently, the study aimed to develop a strategic improvement plan for the café 's layout design. An evaluative framework was established through systematic observations and structured interviews, targeting key compliance and design parameters. The assessment revealed deficiencies within Kedai Kopi Kosong Lima's current operational framework, necessitating interventions such as the procurement of a hygiene and sanitation certificate, installation of a potable water system, and revamping of customer circulation and emergency egress pathways. The lighting scheme also emerged as a critical improvement area. A design enhancement proposal was formulated, advocating for the reconfiguration of spatial zones, integration of biophilic design principles, and extension of parking provisions to accommodate an influx of visitors. The findings illuminate the café 's current compliance status with the regulatory standards and propose a suite of actionable layout and design modifications. These insights bear significance for the hospitality and tourism sectors, underscoring the imperative of compliance with regulatory standards and the strategic role of targeted design interventions in elevating business appeal and operational efficacy.