Components and Parameters of Corporate Reputation — An Empirical Study

Schwaiger, Manfred

doi:10.1007/bf03396685

Cited by 419 publications

(331 citation statements)

References 37 publications

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“…It involves relationships with all stakeholders ("constituencies") and is gained, maintained, and enhanced or detracted from over time. For greater understanding of reputation, these primarily organisational management approaches can be improved with the inclusion of emotional (affective/cognitive) elements, as proposed by Llewellyn (2002) and Schwaiger (2004), which separate the perception of the stakeholder from their behaviour. Two case studies -Ansett Airlines and Rover -discussed later demonstrate the separation of these factors and the outcomes when they occlude negatively.…”

Section: Notions Of Reputationmentioning

confidence: 99%

Reputation and ethical behaviour in a crisis: predicting survival

Watson

2007

Journal of Communication Management

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Purpose -The purpose of this paper is to explore the interrelation of reputation with corporate performance in a crisis and consider the factors that make up the balance between strong recovery, bare survival and failure. The emphasis is on corporate communication and corporate governance. Design/methodology/approach -The current debate on reputation and the validity of the term reputation management is reviewed and cases studies from Australia and the UK are examined. Findings -The paper finds that, in the case studies, poor management, unethical practices, a lack of engagement with customers and other stakeholders, indifferent or aggressive performances by CEOs and lack of preparedness for crisis communication severely or terminally affected the organisations. It identifies a new reputational factor of predictability and considers why some organisations survive a crisis that has strong negative ethical dimensions while others fail. Originality/value -This paper scrutinises existing concepts of reputation and reputation management and finds that they are not able to predict recovery, survival or failure of organisations. A new definition of reputation is put forward and the factor of predictability is emphasised in proposals for new applied theory.

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Section: Notions Of Reputationmentioning

confidence: 99%

Reputation and ethical behaviour in a crisis: predicting survival

Watson

2007

Journal of Communication Management

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“…However, due to the historical nature and rigidity of most of the financial measures, assessment of nonfinancial performance (NFP) along with FP is needed to evaluate firm performance (Govindarajan and Gupta, 1985;Ittner and Larcker, 1998). Because CSR leads to many intangible benefits for the company such as corporate reputation and image (Schwaiger, 2004), increased employee motivation (Epstein and Roy, 2001), improved brand image (Heal, 2005) and the like, NFP that assesses intangible benefits/assets is likely to be influenced by CSR. While the influence of CSR on FP is a widely researched area (Zahra and LaTour, 1987), its influence on NFP is a sparsely investigated topic.…”

Section: Introductionmentioning

confidence: 99%

Does Corporate Social Responsibility Influence Firm Performance of Indian Companies?

2010

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ABSTRACT. This study examines whether corporate social responsibility (CSR) towards primary stakeholders influences the financial and the non-financial performance (NFP) of Indian firms. Perceptual data on CSR and NFP were collected from 150 senior-level Indian managers including CEOs through questionnaire survey. Hard data on financial performance (FP) of the companies were obtained from secondary sources. A questionnaire for assessing CSR was developed with respect to six stakeholder groups -employees, customers, investors, community, natural environment, and suppliers. A composite measure of CSR was obtained by aggregating the six dimensions. Findings indicate that stock-listed firms show responsible business practices and better FP than the non-stock-listed firms. Controlling confounding effects of stock-listing, ownership, and firm size, a favorable perception of managers towards CSR is found to be associated with increase in FP and NFP of firms. Such findings hold good when CSR is assessed for the six stakeholder groups in aggregate and for each stakeholder group in segregate. Findings suggest that responsible business practices towards primary stakeholders can be profitable and beneficial to Indian firms.

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“…All Rights Reserved. outcomes from their investments (Schipper and Vincent, 2003). Some attributes of earnings quality are assumed by previous research (Francis et al, 2004;Boonlert-U-Thai et al, 2006;Laksmana and Yang, 2009) to be favorable to the extent that they decrease information risk and bring about an apparent capital market advantage.…”

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confidence: 99%

Earnings Quality with Reputation and Performance

Huynh

2018

Asian Economic and Financial Review

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Article History JEL Classification:C51, G39, L25, M41.The quality of earnings is a potential driver of profit growth. However, it is regarded as a consequence of corporate reputation. Earnings quality is also suggested as a mediator intervening in the association between corporate reputation and corporate performance. This research employs the quantile regression to investigate the linkage between earnings quality and corporate performance. Then, it uses an indirect technique to analyze the mediating effect of earnings quality on the relationship between corporate reputation and corporate performance. The results provide statistical evidence on the comprehensive relationships among earnings quality, corporate reputation and corporate performance. The relationship between earnings quality and corporate performance is statistically supported in a more overall picture at different levels of corporate performance. Furthermore, this research offers statistical evidence on the mediating role of earnings quality in the impact of corporate reputation on corporate performance. The findings are expected to provide business managers with an insight into the complex links among earnings quality, corporate reputation and corporate performance, which will facilitate their decisions on the delivery level of good financial reports as well as on the maintenance of their corporate reputation to the extent that their company can obtain superior improved performance. Contribution/ Originality:This study contributes to the existing literature by providing statistical evidence on the mediating role of earnings quality in the effect of corporate reputation on corporate performance and it is the first to use the quantile regression to investigate the different effects of earnings quality on corporate performance. RESEARCH BACKGROUND AND PURPOSESeveral financial scandals, such as the major scandals of Enron and WorldCom, direct the attention of investors, researchers and also those concerned to the quality of financial information as well as the quality of reported earnings. Studies have begun to investigate the factors related to earnings quality released by publicly listed companies. Earnings quality is reported by previous researchers as being greatly essential to financial information users, practitioners and regulators as well as accounting researchers, because the earnings of companies are generally supposed to be an important information component offered in financial statements (Lev, 1989; Boonlert-U-Thai et al., 2006). If earnings quality is too low, users of financial statements can suffer negative effects, since poor earnings quality may enable investors to misallocate their money; therefore, they can obtain improper

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Components and Parameters of Corporate Reputation — An Empirical Study

Cited by 419 publications

References 37 publications

Reputation and ethical behaviour in a crisis: predicting survival

Reputation and ethical behaviour in a crisis: predicting survival

Does Corporate Social Responsibility Influence Firm Performance of Indian Companies?

Earnings Quality with Reputation and Performance

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