Computer anxiety: sex, race and age

Gilroy, Faith D.; Desai, Harscha

doi:10.1016/s0020-7373(86)80084-0

Cited by 161 publications

(65 citation statements)

References 9 publications

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“…These findings are robust across income, organization position, education, and computer self-efficacy levels. In a study of over 300 students, approximately half women and half men, it was found that females had significantly higher computer anxiety than males (Gilroy & Desai, 1986). Women and men also differ in their perceptions of e-mail (Gefen & Straub, 1997).…”

Section: Gender Differences In Sns Usagementioning

confidence: 99%

Social networking’s peril: Cognitive absorption, social networking usage, and depression

Brooks¹,

Longstreet²

2015

Cyberpsychology

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Section: Gender Differences In Sns Usagementioning

confidence: 99%

Social networking’s peril: Cognitive absorption, social networking usage, and depression

Brooks¹,

Longstreet²

2015

Cyberpsychology

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“…Gender differences can emanate from psychological differences (see Kim, Lehto & Morrison, 2007;Schumacher & MorahanMartin, 2001;Zhang, Prybutok & Strutton, 2007) or men having earlier and more exposure to certain types of technologies (see Li & Kirkup, 2007;Yang & Lester, 2005). Males are assumed to hold more positive attitudes and be less anxious about technology innovations (Francis, 1994;Gilroy & Desai, 1986;Whitely, 1997). In the TAM context, Ong and Lai (2006) found that men perceived more usefulness and ease of use of an e-learning system.…”

Section: Gender Age and Education As Moderationsmentioning

confidence: 99%

Gender, Age, and Education: Do They Really Moderate Online Music Acceptance?

Suki¹

2011

CIBIMA

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The objective of this paper is to investigate whether gender, age, and education really moderate online music acceptance of early adopters. An empirical survey was used to test the hypotheses. Data were collected from a total of 200 questionnaires distributed to early adopters of online music and were analysed using Structural Equation Modeling (SEM) via the Analysis of Moment Structure (AMOS 16) computer program. Results enumerates that younger people (younger than 25 years), male and higher educated were more strongly affected by Perceived Playfulness and Perceived Ease of Use towards online music. This study helps practitioners to extend online music market with greater understanding about early adopters' willingness to involve in online music purchase. The paper rounds off with conclusions and an agenda for future research in this area.

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“…However, this study can improve the external validity and generalisability of these findings. The third contribution is that previous studies have found that there is a gender difference in terms of perceptions of online environments (Gilroy & Desai, 1986;Gefen & Straub, 1997). However, the results of this study show that there are no significant differences between male and female customers in terms of their perceptions of information quality, system quality, service quality, and perceived relationship quality.…”

Section: Summary and Key Contributionsmentioning

confidence: 57%

“…This is supported by some research studies that found that women are more sociable and more easily influenced than men (Eagly, 1978;Graziano et al, 1993;Eagly & Wood, 1999). Research studies have also shown that there is a gender difference in perceptions of online environments (Gilroy & Desai, 1986, Gefen & Straub, 1997. Thus, it is also both important and interesting to investigate if there is any difference between the two genders concerning perceptions of information quality, system quality, service quality, and perceived relationship quality on online shopping malls.…”

Section: Gendermentioning

confidence: 82%

Exploring the Customer Relationship Management Practices of Online Shopping Malls in Hong Kong

Lee¹,

Chan²

2015

IJBM

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Online shopping malls (such as Taobao and Tmall.com) are a new trend in the online environment. These malls offer products from many different stores in a central location. Building high quality relationships with customers is vital for online shopping malls and customer relationship management (CRM) is a widely used concept for building these relationships. Previous studies of offline platforms have examined the online platforms of individual companies. However, few studies have discussed the CRM practices of online shopping malls. This study aims to fill this gap in the literature. A mixed-method approach with both a survey (a quantitative study) and an in-depth interview (a qualitative study) is used. Four hundred people are interviewed for the quantitative study in Hong Kong to collect data to test the hypotheses. SPSS is used to conduct statistics analysis such as reliability test, Correction and t-test. The results show that there are positive relationships between information quality, system quality, service quality, and perceived relationship quality. These findings could provide useful insights for e-commerce. An in-depth interview is also conducted with an expert in the e-commerce industry to gain more insights into industry development.

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Computer anxiety: sex, race and age

Cited by 161 publications

References 9 publications

Social networking’s peril: Cognitive absorption, social networking usage, and depression

Social networking’s peril: Cognitive absorption, social networking usage, and depression

Gender, Age, and Education: Do They Really Moderate Online Music Acceptance?

Exploring the Customer Relationship Management Practices of Online Shopping Malls in Hong Kong

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