Computer playfulness and anxiety: positive and negative mediators of the system experience effect on perceived ease of use

Hackbarth, Gary; Grover, Varun; Yi, Mun Yong

doi:10.1016/s0378-7206(02)00006-x

Cited by 416 publications

(262 citation statements)

References 38 publications

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“…Affect has been proven to have significant impacts on social judgment, consumer preference, and employee job satisfaction (e.g., Forgas, 1995;Weiss, 2002;Weiss, Nicholas, & Daus, 1999;Zajonc, 1980;Zajonc & Markus, 1982). Recently, IS researchers have started to examine the affective side of IT from various perspectives such as trait versus state (e.g., Csikszentmihalyi, 2000;Venkatesh, 1999;Webster & Martocchio, 1992), antecedent versus consequence of cognition (e.g., Compeau, Higgins, & Huff, 1999;Van der Heijden, 2004;Venkatesh, 2000;Yi & Hwang, 2003), and positive versus negative (e.g., anxiety) (e.g., Compeau et al, 1999;Hackbarth, Grover, & Yi, 2003;Thatcher & Perrewe, 2002).…”

mentioning

confidence: 99%

An exploration of affect factors and their role in user technology acceptance: Mediation and causality

Sun

Ping

2008

J. Am. Soc. Inf. Sci.

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Along with unprecedented advances in information systems (IS), user technology acceptance research remains a focal topic. After decades of research, this area is considered by some researchers to be one of the most mature areas in contemporary IS literature (e.g., Venkatesh, Morris, Davis, & Davis, 2003); however, there are still understudied areas, unanswered questions, and inconclusive results. Researchers have mostly focused on the extrinsic motivational (or utilitarian) side of IS. The intrinsic motivational side, especially the

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mentioning

confidence: 99%

An exploration of affect factors and their role in user technology acceptance: Mediation and causality

Sun

Ping

2008

J. Am. Soc. Inf. Sci.

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“…Several researchers confirm a causal link between experience and ease of use (Kanfer and Ackerman 1989), further suggesting that Test Time, Test Score, and Application Expertise affect Computer Playfulness, Computer Anxiety, and Ease of Use. Hackbarth et al (2003) found that prior application expertise is a significant antecedent of ease of use and that experience has no significant effect on ease of use over and above the effects mediated by anxiety and playfulness. Clearly, if the technological level of the training environment can positively affect the application expertise of a trainee, then we would expect lower levels of anxiety and thus a positive impact on ease of use as trainees become more familiar with the training materials.…”

Section: Expertisementioning

confidence: 86%

“…Hackbarth et al (2003) found that system expertise was significantly related to ease of use and was mediated by playfulness and computer anxiety. In fact, computer anxiety was a full mediator having twice the impact of playfulness.…”

Section: H1mentioning

confidence: 98%

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The Influence of Training Environment on Trainee Expertise

Hackbarth

Dow

Janvrin

2010

AIS Educator Journal

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Competent computing skills are critical for successful business operations and the accountants who sustain them. Developing competent skills requires not only knowledgeable trainers but also facilities able to support and deliver instruction to accounting trainees in efficient ways. Technology-equipped training environments have long been espoused as essential environments needed to speed delivery and enhance the learning experience of trainees. This study examined the impact of training environment on knowledge and skill set development. Results suggest that there are limitations to the extent to which technology-equipped training environments influence learning. ABSTRACTCompetent computing skills are critical for successful business operations and the accountants who sustain them. Developing competent skills requires not only knowledgeable trainers but also facilities able to support and deliver instruction to accounting trainees in efficient ways. Technology-equipped training environments have long been espoused as essential environments needed to speed delivery and enhance the learning experience of trainees. This study examined the impact of training environment on knowledge and skill set development. Results suggest that there are limitations to the extent to which technology-equipped training environments influence learning.

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“…According to Hackbarth et al [25], shoppers are more likely to adopt and use a system than nonshoppers, as they spend more time exploring its capabilities. Also, computer anxiety is likely to create negative feelings in the direction of use [71].…”

Section: Promotional Impulsion Between Vw Shoppers and Non-shoppersmentioning

confidence: 99%

Store selection criteria and sales prediction in virtual worlds

Krasonikolakis

Vrechopoulos

Pouloudi

2014

Information & Management

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Virtual worlds (VWs) have emerged as a new context for gaming, collaboration, social networking but also commercial activity. This paper focuses on the latter, and investigates how consumers behave in this virtual context when selecting stores they visit or buy from. The paper explores store selection criteria in virtual world stores and extends earlier research in both offline and online commercial environments, taking into account the novel IT capabilities that VWs exploit. Theoretical insights drawn from the marketing and information systems literature have been used to guide the design of a survey conducted in the virtual world Second Life. In addition to identifying the factors influencing store selection, the paper investigates how these differ between shoppers and non-shoppers, and identifies the factors that affect the amount of money spent in virtual world shopping environments. The findings suggest that ''Core Store Features'' and ''Security and Privacy'' constitute the most important store selection factors in virtual environments and that sales in VWs are predicted by the frequency of visiting and the time spent within VWs' stores. Virtual world dynamics and motivation for the studyA Virtual World (VW) is defined as a "computer-simulated three-dimensional (3D) environment" [11, p.525]. Virtual Worlds have been developed since the last decade, exploiting the available information and Internet technology capabilities, attracting increasing numbers of users. Some of these worlds can be accessed through a web browser, while others require downloading and using specialized software. The origin of VWs is considered to be both social networking and gaming [52]. Some VWs started as games and consequently adopted new services, capabilities and even their own virtual currency. The variety of activities and possibilities depends on each VW's orientation (e.g., education, socialization, entertainment, commerce, etc). Several VWs develop and grow dynamically through their inhabitants' (i.e., users') actions.Users in a VW interact [45] with others through their "avatar", "a representation of the user as an animated character in virtual worlds" [47, p.17], and engage in numerous activities such as information sharing, talking with friends or finding new friends, playing games, creating new services, building virtual objects, buying and selling goods, and so on. They can communicate with others through synchronous text messages, voice chat, e-mails, or videoconferencing.Retailing activity also gained momentum in VWs, with users buying and selling virtual or real products [34]. Recent studies suggest that Virtual Commerce (V-Commerce) should be considered as a totally new and well promising retailing channel [27,28,78]. According to Kzero [41], the revenues in VWs reached $6 billion in 2012 and by 2018, VWs will have been one of the most important business platforms [35]. The overall consumer virtual reality market over the five year period of 2014 to 2018 will worth $16.2 bn, with an average compound ann...

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Computer playfulness and anxiety: positive and negative mediators of the system experience effect on perceived ease of use

Cited by 416 publications

References 38 publications

An exploration of affect factors and their role in user technology acceptance: Mediation and causality

An exploration of affect factors and their role in user technology acceptance: Mediation and causality

The Influence of Training Environment on Trainee Expertise

Store selection criteria and sales prediction in virtual worlds

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