Objectives: Emergency department (ED) triage prioritizes patients based on urgency of care, and the Canadian Triage and Acuity Scale (CTAS) is the national standard. We describe the inter-rater agreement and manual overrides of nurses using a CTAS-compliant web-based triage tool (eTRIAGE) for 2 different intensities of staff training. Methods: This prospective study was conducted in an urban tertiary care ED. In phase 1, eTRIAGE was deployed after a 3-hour training course for 24 triage nurses who were asked to share this knowledge during regular triage shifts with colleagues who had not received training (n = 77). In phase 2, a targeted group of 8 triage nurses underwent further training with eTRIAGE. In each phase, patients were assessed first by the duty triage nurse and then by a blinded independent study nurse, both using eTRIAGE. Inter-rater agreement was calculated using kappa (weighted κ) statistics. Results: In phase 1, 569 patients were enrolled with 513 (90.2%) complete records; 577 patients were enrolled in phase 2 with 555 (96.2%) complete records. Inter-rater agreement during phase 1 was moderate (weighted κ = 0.55; 95% confidence interval [CI] 0.49-0.62); agreement improved in phase 2 (weighted κ = 0.65; 95% CI 0.60-0.70). Manual overrides of eTRIAGE scores were infrequent (approximately 10%) during both periods. Conclusions: Agreement between study nurses and duty triage nurses, both using eTRIAGE, was moderate to good, with a trend toward improvement with additional training. Triage overrides were infrequent. Continued attempts to refine the triage process and training appear warranted.
RÉSUMÉObjectifs : Le triage à l'urgence attribue aux patients une priorité fondée sur l'urgence des soins nécessaires et l'Échelle canadienne de triage et de gravité (ECTG) constitue à cette fin la norme nationale. Nous décrivons la concordance entre évaluateurs et les dérogations manuelles des infirmières qui utilisent un outil de triage électronique conforme à l'ECTG (eTRIAGE) pour deux degrés différents de formation du personnel. Méthodes : Cette étude prospective a été réalisée au service d'urgence d'un établissement de soins tertiaires en milieu urbain. Au cours de la phase 1, on a déployé le système eTRIAGE après
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